[Nfbc-info] interesting article regarding Comcast

Rob Kaiser rcubfank at sbcglobal.net
Tue Nov 5 06:01:25 UTC 2013

ello again:

This information was sent to me from il-talk, the NFB of Illinois listserve. 

I thought you might find this interesting. 

Rob Kaiser, President National Federation of the Blind of California Orange County Chapter 
rcubfank at sbcglobal.net
> Launches Dedicated Support for Customers with Disabilities and Opens New
> Accessibility Lab
> Also Offers Special Xfinity On Demand Collection of Disability-Themed
> Programming
> PHILADELPHIA, PA ­ October 28, 2013 ­According to the U.S. Census,
> approximately one-third of American households have a member who has a
> disability. To better serve its customers, Comcast today announced it has
> created a dedicated accessibility customer support team and opened an
> accessibility product and development lab. These two key initiatives are
> examples of Comcast¹s
> commitment to meet the needs of customers with disabilities.
> ³Accessibility is the measure of how effectively people with disabilities
> can use and enjoy the programming, products and services we deliver and
> how successful we are at making these solutions available to the widest
> possible audience,² said Tom Wlodkowski, Vice President of Accessibility
> for Comcast. ³Comcast and my team are laser focused on developing new
> innovative solutions that enhance the user experience for these customers
> as well as
> utilizing these same technologies to ultimately enhance and improve how
> all of our customers interact with our services.²
> In addition to launching these initiatives, Comcast is making a 
> collection
> of programming featuring disability related themes available to all
> Xfinity TV customers on Xfinity On Demand, Xfinity.com/TV and the Xfinity
> TV Player app through November 8th.
> Dedicated Customer Support for People with Disabilities
> Closed captioning, video description, accessible billing services and
> operating web and mobile interfaces with screen reader software are
> especially important for
> people with disabilities. Now, customers can contact a dedicated support
> team of 22 agents specially trained on all things related to Comcast
> accessibility, in the new Comcast Accessibility Center of Excellence for
> help with these and other general support issues.
> Customers can access the center directly by calling 855-270-0379 seven
> days a week between the hours of 9 a.m. and 10 p.m. (EST). Customers can
> also contact an Accessibility Center of Excellence representative via 
> chat
> <https://www.comcastsupport.com/ChatEntry/Default.aspx?Trouble.Accessibilit 
> y%7Cform>
> (https://www.comcastsupport.com/ChatEntry/Default.aspx?Trouble.Accessibilit 
> y%7Cform).
> National Disability Awareness Xfinity On Demand Collection
> Comcast has gathered a collection of programming including award-winning
> movies, biographical films,documentaries, TV shows and interviews across
> Xfinity On Demand, Xfinity.com/TV and on the Xfinity TV Player app that
> positively portray people living with disabilities. Programming 
> highlights
> include movies like Children of a Lesser God, High Ground, I Am Sam, Mr.
> Holland's Opus and Radio; TV shows including CSI (CBS), Friday Night
> Lights (Xfinity Streampix), Glee (FOX), Grey's Anatomy (ABC), The
> Michael J Fox Show (NBC), Parenthood (NBC), Project Runway (Lifetime),
> Push Girls (Sundance) and Switched at Birth (Xfinity Streampix); as well
> as specials including Bio: Heather Mills (Bio Channel), Lives Worth 
> Living
> (PBS), Moto X (ESPN) and multiple interviews with Paralympic athletes 
> (NBC
> Sports) and interviews conducted by Xfinity TV with blind adventurer Erik
> Weihenmeyer <http://www.touchthetop.com> (http://www.touchthetop.com) and
> more. Additional programming content can be found at
> http://xfinitytv.comcast.net/microsites/disabilities.
> The Comcast Accessibility Product and Development Lab
> The Comcast Accessibility Lab is both a working lab for the 
> development of
> accessible products and features and a showcase of assistive technologies
> used by people with disabilities to interact with mainstream mobile,
> online and desktop user interfaces. Comcast is also using the lab for
> focus groups and usability testing with key communities of people with
> disabilities to learn more about how customers can use its services as
> well as to help educate its employees about accessibility. Co-located 
> with
> Comcast Labs in Philadelphia, the space brings together cutting-edge
> solutions such as cable TV¹s first talking program guide
> <http://corporate.comcast.com/comcast-voices/a-pictures-worth-a-thousand-wo 
> rds>
> (http://corporate.comcast.com/comcast-voices/a-pictures-worth-a-thousand-wo 
> rds) that the Company plans to launch in 2014. For more information 
> and an
> overview of Comcast¹s accessible products and services please visit
> http://customer.comcast.com/help-and-support/account/accessibility-services 
> .
> About Comcast Cable:
> Comcast Cable is the nation's largest video, high-speed Internet and 
> phone
> provider to residential customers under the XFINITY brand and also
> provides these services to businesses. Comcast has invested in 
> technology
> to build an advanced network that delivers among the fastest broadband
> speeds, and brings customers personalized video, communications and home
> management offerings. Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a
> global media and technology company. Visit
> http://www.comcastcorporation.com for more information.
> # # #
> Jorge G Alberni
> Director of Corporate Communications
> Comcast Corporation
> 215-286-5240 O
> 646-234-1617 M
> jorge_alberni at comcast.com

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