[Nfbc-info] FYI FW: 2015 Consumer Satisfaction Survey Results

[Michael Hingson]

From: Xavier, Joe at DOR [mailto:Joe.Xavier at dor.ca.gov] 
Sent: Wednesday, October 07, 2015 2:58 PM
To: Xavier, Joe at DOR <Joe.Xavier at dor.ca.gov>
Subject: 2015 Consumer Satisfaction Survey Results
Importance: High

 

 

To:             All DOR Employees (DORALL)

From:   Theresa Correale, Deputy Director

Administrative Services Division

Date:           October 6, 2015

Subject:        2015 Consumer Satisfaction Survey Results

The Department is pleased to share that the results of the 2015 Consumer
Satisfaction Survey (CSS) are now available. In support of its mission, the
Department recognizes the value of consumer input to improve services,
processes, and results. Toward that end, the Department encourages use of
the survey results as a resource tool statewide, and with our partners, to
increase the quality, effectiveness, and efficiency of services provided to
our consumers on their path to meaningful employment and greater
independence.

 

As required by federal regulations, the annual survey is administered by the
Department in collaboration with the State Rehabilitation Council (SRC) to
ensure the vocational rehabilitation program provides quality, effective
services that ultimately result in employment outcomes.

 

A few of the highlights this year are:  

 

*         87% reported that the services provided by DOR were instrumental
in their becoming employed. This reflects an 8% increase from prior year.

 

*         85% of respondents reported they were treated with courtesy and
respect from the counselor and DOR team. This reflects a 2% increase from
prior year.

 

*         84% reported they were satisfied with their job. This reflects a
3% increase from prior year.

 

*         75% of respondents expressed overall satisfaction with the
services provided directly by DOR. This reflects a 4% increase from prior
year. 

 

New for 2015, satisfaction ratings by disability were added and a few of the
highlights are:

 

*         88% of respondents who are deaf or hard of hearing reported the
highest satisfaction rating on the statement that they were treated with
courtesy and respect from the counselor and DOR team.   

 

*         75% of respondents who are blind/visually impaired, and
respondents with a learning disability, expressed overall satisfaction with
the services provided  directly by DOR.                  

 

An accessible electronic version of the CSS results may be found at the
following locations:

*         http://drdomino/home/CSSresults.html

*         http://dor.ca.gov/Public/Department-Reports.html

 

If you would like to request the report in hard copy or in an alternative
format, or if you have any other questions, comments and/or concerns, please
contact Celia Albaracin at Celia.E.Albaracin at dor.ca.gov
<file:///\\dorgroup\group\ASD\Budgets%20&%20Fiscal%20Forecasting\Budgets\Con
sumer%20Satisfaction%20Survey\Consumer%20Satisfaction%20Reports-%20Celia\CSS
%202014\Celia.E.Albaracin at dor.ca.gov%20>  or at (916) 558-5887.