[Nfbc-info] response from Uber

[Lisa Irving]

Hi Lauren,


Here's a few ways to contact uber Support. Go to your email account; the one
listed with Uber. Type the following email address: ubersupport.com. You can
also do this from the settings menu in the Uber app. 

I've been in contact with this team on a number of occasions including
denial of a ride based on disability, a driver going way out of the way
which resulted in an excessive charge and problems with the Uber app. To a
large extent the team wants to be helpful and understanding. To a lessor
extent responses seem scripted. To a much smaller extent this team seems to
turn the tables and comes across as making me the problem. Overall, I want
to believe that Uber has good customer service and does care about our ride
experiences. In the end the proof is in the pudding. 

I hope this helps.

From,
Lisa I. 

   

-----Original Message-----
From: Nfbc-info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of Lauren
Merryfield via Nfbc-info
Sent: Sunday, April 10, 2016 2:52 AM
To: 'NFB of California List' <nfbc-info at nfbnet.org>
Cc: Lauren Merryfield <lauren at catlines.com>
Subject: Re: [Nfbc-info] response from Uber

Hi,
How do you contact Uber? I haven't found where one can.
Thanks,
Lauren

Blessings in Jesus' name! John 1:7 But if we walk in the light, as He is in
the light, we have fellowship with one another, and the blood of Jesus, His
Son, purifies us from all sin. ... My digital evangelism blog is at:
w w w . ask in jesus name . org (remove the spaces). 
Advice from my cats:"meow when you feel like it." 


-----Original Message-----
From: Nfbc-info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of Lisa
Irving via Nfbc-info
Sent: Sunday, April 10, 2016 12:52 AM
To: 'NFB of California List' <nfbc-info at nfbnet.org>
Cc: Lisa Irving <peacefulwoman89 at cox.net>
Subject: [Nfbc-info] response from Uber

Hi,

 

A few days ago I posted about challenges with the Uber app's request button
not always appearing at the bottom of the page. I also mentioned that I'm
noticing some correlations; the button not appearing and then appearing once
surge pricing has kicked in. Half a dozen emails later I received a message
from Uber acknowledging the issue with the request button. Please, if you
are noticing that the request button does not always appear or voiceover
doesn't announce "request button", please email Uber Support. 

 

Here's the response I received regarding the issue with the request button. 

 

"Katrina (Uber) 

Apr 9, 23:42 

Hi Lisa,

Katrina here, stepping in for my colleague. Sorry to hear about the trouble
regarding with your app. I've felt your frustration and I want to sort this
out for you.

Our Engineering Team is aware of this issue and we're working hard to
resolve it as quickly as we can. Know that your patience on this is highly
regarded.

Again, we do apologize for the inconvenience this has caused you. Rest
assured that we will reach out as soon there is an update.

Please let us know if there's anything else we can help with and we'd be
glad to assist." 

 

From,

Lisa Irving 

Best,

Katrina
 

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