[Nfbc-info] FYI FW: Uber driver removed from the platform

Fri Apr 14 13:26:09 UTC 2017

Here is Tim Elder's answer to the question of who to contact. Both contacts
work. 

Best Regards,

Michael Hingson

-----Original Message-----
From: Timothy Elder [mailto:telder at trelegal.com] 
Sent: Thursday, April 13, 2017 7:19 PM
To: mike at michaelhingson.com
Subject: RE: [Nfbc-info] Uber driver removed from the platform

Either/or.

Timothy Elder
Attorney
TRE Legal Practice
4226 Castanos Street
Fremont, CA 94536
Phone: (410) 415-3493
Fax: (888) 718-0617
E-mail: telder at trelegal.com
www.trelegal.com
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-----Original Message-----
From: Michael Hingson [mailto:mike at michaelhingson.com]
Sent: Thursday, April 13, 2017 7:15 PM
To: Timothy Elder
Subject: FW: [Nfbc-info] Uber driver removed from the platform

Tim,

Confused. Robert says emails should go to Julia. You have indicated on the
lists that emails should go to you. Please clarify. Thanks. 

Best Regards,

Michael Hingson

-----Original Message-----
From: robert stigile [mailto:rstigile at gmail.com]
Sent: Thursday, April 13, 2017 5:33 PM
To: NFB of California List <nfbc-info at nfbnet.org>
Cc: Michael Hingson <mike at michaelhingson.com>
Subject: Re: [Nfbc-info] Uber driver removed from the platform

Hello
The person you want to send this to is Julia marks jmarks at dralegal.org She
is the person handling everything As i still have two or three cancellations
a week all of my correspondence goes through her Thanks

Robert Stigile
818-381-9568

> On Apr 13, 2017, at 5:15 PM, Michael Hingson via NFBC-Info
<nfbc-info at nfbnet.org> wrote:
> 
> Ever Lee,
> 
> Good point. In fact, Lisa did contact me and Tim at my request. Even
though
> Uber apparently is removing the driver, their slow response is not 
> acceptable.
> 
> I will say the way Uber is handling its obligations under the 
> settlement
is
> not at all like Lyft which has embraced its new relationship with the 
> Federation and is creating a welcoming environment, at least in my
opinion. 
> 
> 
> Best Regards,
> 
> 
> Michael Hingson
> 
> -----Original Message-----
> From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of 
> Ever
Lee
> Hairston via NFBC-Info
> Sent: Thursday, April 13, 2017 4:40 PM
> To: 'NFB of California List' <nfbc-info at nfbnet.org>
> Cc: Ever Lee Hairston <ever.hairston at gmail.com>
> Subject: Re: [Nfbc-info] Uber driver removed from the platform
> 
> Hello Lisa, Please send this information to Tim Elder.  California is 
> responsible for  monitoring  all incidents with  Uber refusing to
transport
> guide dogs.
> 
> 
> -----Original Message-----
> From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of 
> Lisa Irving via NFBC-Info
> Sent: Thursday, April 13, 2017 4:26 PM
> To: 'NFB of California List'
> Cc: Lisa Irving
> Subject: [Nfbc-info] Uber driver removed from the platform
> 
> Hello All,
> 
> 
> 
> A few days ago a Uber driver denied me and my guide dog a ride. I 
> invested almost three hours to address his behavior. Last night I 
> learned that the driver was suspended and would be de activated.
> 
> 
> 
> Here's how I handled the issue. First, after I requested the ride I 
> called the driver. I identified myself as blind; explained where I was 
> standing
and
> described what I was wearing. I requested  that the driver roll down 
> his window and call out  to me when he arrived. (There's a lot of 
> parked and moving cars where I live). After I received the 
> notification that my
driver
> was arriving I moved near the curb. Then, I waited a minute and called 
> the driver. The call eventually went to voicemail where I left a short 
> and polite message and asked the driver to call me, -he didn't. A 
> minute or so later I received a ride cancelation notice. Next, I 
> called the Uber Emergency Number, 800 2859481. I briefly described 
> what happened,
requested
> a call back from the Accessibility team and asked to have all charges 
> refunded. My requests were included in the email the Uber employee 
> sent to who I'm not sure. Later, I wrote two emails and sent 
> themthrough two different Uber links. The following morning Ireceived 
> a vaguely written email from Uber and I acknowledged the email in 
> writing. Almost 29 hours after the unwelcomed event I received a call from
an Uber Employee.Charges
> are being    refunded and I will receive a $25 credit. Hopefully, the next
> ride will take place under more welcoming circumstances. 
> 
> 
> 
> From,
> 
> 
> 
> Lisa Irving, Chapter President
> 
> NFBC, San Diego Chapter
> 
> 
> 
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