[Nfbc-info] Uber driver removed from the platform

[Tim Elder]

All,

It is fine if you report complaints to me, Julia at DRA or Mike Nunez at
Rosen Bien.  We coordinate with each other.  

Regards,


-----Original Message-----
From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of Lisa
Irving via NFBC-Info
Sent: Thursday, April 13, 2017 10:36 PM
To: 'NFB of California List'
Cc: Lisa Irving
Subject: Re: [Nfbc-info] Uber driver removed from the platform

Hi Ever Lee, 

Thank you for the reminder. I'm guessing that Tim can paper one office wall
with my Uber complaints. 

Robert, I don't know who Julia is. I've always sent my documentation to Tim.


All, my decision to use Uber is nothing more than economics. I always check
to see if Lyft or Uber has the lowest price.

To my Federation friends who travel with a guide dog, I want to encourage
you to be brave and speak up. Hold shared-ride drivers accountable.
Eventually, we won't have these hassles. For now, we do. 

Thoughtfully,
Lisa Irving  

-----Original Message-----
From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of robert
stigile via NFBC-Info
Sent: Thursday, April 13, 2017 5:33 PM
To: NFB of California List <nfbc-info at nfbnet.org>
Cc: robert stigile <rstigile at gmail.com>
Subject: Re: [Nfbc-info] Uber driver removed from the platform

Hello
The person you want to send this to is julia marks jmarks at dralegal.org She
is the person handling everything As i still have two or three cancellations
a week all of my correspondence goes through her Thanks


Robert Stigile
818-381-9568


> On Apr 13, 2017, at 5:15 PM, Michael Hingson via NFBC-Info
<nfbc-info at nfbnet.org> wrote:
> 
> Ever Lee,
> 
> Good point. In fact, Lisa did contact me and Tim at my request. Even
though
> Uber apparently is removing the driver, their slow response is not 
> acceptable.
> 
> I will say the way Uber is handling its obligations under the 
> settlement
is
> not at all like Lyft which has embraced its new relationship with the 
> Federation and is creating a welcoming environment, at least in my
opinion. 
> 
> 
> Best Regards,
> 
> 
> Michael Hingson
> 
> -----Original Message-----
> From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of 
> Ever
Lee
> Hairston via NFBC-Info
> Sent: Thursday, April 13, 2017 4:40 PM
> To: 'NFB of California List' <nfbc-info at nfbnet.org>
> Cc: Ever Lee Hairston <ever.hairston at gmail.com>
> Subject: Re: [Nfbc-info] Uber driver removed from the platform
> 
> Hello Lisa, Please send this information to Tim Elder.  California is 
> responsible for  monitoring  all incidents with  Uber refusing to
transport
> guide dogs.
> 
> 
> -----Original Message-----
> From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of 
> Lisa Irving via NFBC-Info
> Sent: Thursday, April 13, 2017 4:26 PM
> To: 'NFB of California List'
> Cc: Lisa Irving
> Subject: [Nfbc-info] Uber driver removed from the platform
> 
> Hello All,
> 
> 
> 
> A few days ago a Uber driver denied me and my guide dog a ride. I 
> invested almost three hours to address his behavior. Last night I 
> learned that the driver was suspended and would be de activated.
> 
> 
> 
> Here's how I handled the issue. First, after I requested the ride I 
> called the driver. I identified myself as blind; explained where I was 
> standing
and
> described what I was wearing. I requested  that the driver roll down 
> his window and call out  to me when he arrived. (There's a lot of 
> parked and moving cars where I live). After I received the 
> notification that my
driver
> was arriving I moved near the curb. Then, I waited a minute and called 
> the driver. The call eventually went to voicemail where I left a short 
> and polite message and asked the driver to call me, -he didn't. A 
> minute or so later I received a ride cancelation notice. Next, I 
> called the Uber Emergency Number, 800 2859481. I briefly described 
> what happened,
requested
> a call back from the Accessibility team and asked to have all charges 
> refunded. My requests were included in the email the Uber employee 
> sent to who I'm not sure. Later, I wrote two emails and sent 
> themthrough two different Uber links. The following morning Ireceived 
> a vaguely written email from Uber and I acknowledged the email in 
> writing. Almost 29 hours after the unwelcomed event I received a call from
an Uber Employee.Charges
> are being    refunded and I will receive a $25 credit. Hopefully, the next
> ride will take place under more welcoming circumstances. 
> 
> 
> 
> From,
> 
> 
> 
> Lisa Irving, Chapter President
> 
> NFBC, San Diego Chapter
> 
> 
> 
> ---
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