[Nfbc-info] Fwd: MoviePass IOS voice over phone app question

Jennifer Gass jengass73 at gmail.com
Tue Apr 24 16:12:01 UTC 2018 

Lisa, I never received a notification or saw the post on the California list either. So frustrating, I guess we will have to re-post the details again? I am glad that you saw the interview and enjoyed it, thank you and have a wonderful day! Jennifer

Sent from my iPhone, please forgive any typos. ☺️

> On Apr 23, 2018, at 10:00 PM, Lisa via NFBC-Info <nfbc-info at nfbnet.org> wrote:
> 
> Jennifer, 
> 
> I don't recall viewing this post on the NFBC list serve. Do you know if it ever made it on to the list serve? 
> 
> So far, I've been unable to use moviepass.com. They are three hours a head of California and they are closed on the weekend. They have no plan in place to accommodate those of us who want to go to the movies over the weekend or after 2:30 pm, PST and require Customer Service assistance. 
> 
> Lisa Irving
> 
> P. S. I enjoyed your radio interview. 
> 
> -----Original Message-----
> From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of Jennifer Gass via NFBC-Info
> Sent: Friday, April 13, 2018 7:57 AM
> To: nfbc-info at nfbnet.org
> Cc: Jennifer Gass <jengass73 at gmail.com>
> Subject: [Nfbc-info] Fwd: MoviePass IOS voice over phone app question
> 
> Lisa, this is a great message. Somehow I think our thread got outside of the NFBC list so I am forwarding your message back into the thread. Have a wonderful day!
> 
> Sent from my iPhone, please forgive any typos. ☺️
> 
> Begin forwarded message:
> 
>> From: <Peacefulwoman89 at cox.net>
>> Date: April 12, 2018 at 10:50:55 AM PDT
>> To: "'Jennifer Gass'" <jengass73 at gmail.com>
>> Subject: RE: [Nfbc-info] MoviePass IOS voice over phone app question
>> 
>> Nifty to have the money-saving moviepass and to be able to take your child to the movies!
>> 
>> Lisa Irving
>> 
>> From: Jennifer Gass <jengass73 at gmail.com>
>> Sent: Thursday, April 12, 2018 9:35 AM
>> To: Peacefulwoman89 at cox.net
>> Subject: Re: [Nfbc-info] MoviePass IOS voice over phone app question
>> 
>> You are right, it doesn’t work right as a link to the customer service ticket page. So the best thing for people to do is go to the moviepass.com website and click on the contact link to get to the area where you enter your comments. Sorry! Was picking my kid up from school and copied the URL but did not test it.
>> 
>> Sent from my iPhone, please forgive any typos. ☺️
>> 
>> On Apr 11, 2018, at 5:27 PM, <Peacefulwoman89 at cox.net> <Peacefulwoman89 at cox.net> wrote:
>> 
>> Glad you got a response. On the other hand, it’s a scripted one; the same one I  got in December when I contacted them about a password issue. Lol.
>> 
>> Lisa
>> 
>> From: Jennifer Gass <jengass73 at gmail.com>
>> Sent: Wednesday, April 11, 2018 5:26 PM
>> To: Peacefulwoman89 at cox.net
>> Subject: Re: [Nfbc-info] MoviePass IOS voice over phone app question
>> 
>> Thank you and thank you for providing the phone number Lisa, I had difficulty locating it anywhere on their app or website. I had to pull their physical address out of an email from them LOL let’s keep the pressure on them and hope they see the right path! Have a wonderful evening.
>> 
>> Sent from my iPhone, please forgive any typos. ☺️
>> 
>> On Apr 11, 2018, at 5:13 PM, <Peacefulwoman89 at cox.net> <Peacefulwoman89 at cox.net> wrote:
>> 
>> Kudos on a well written letter, Jennifer!
>> 
>> Just now,I tried to call moviepass.com customer Service at 855336-3632. To my dismay I discovered the office was closed. To my surprise, no operating hours were identified in their otherwise farely helpful message.
>> 
>> Someone had suggested that I call and ask Customer Service to provide assistance to check the movie time selection. I’m finding the app is fickle.
>> 
>> Lisa Irving   
>> 
>> From: Jennifer Gass <jengass73 at gmail.com>
>> Sent: Wednesday, April 11, 2018 4:14 PM
>> To: NFB of California List <nfbc-info at nfbnet.org>
>> Cc: Peacefulwoman89 at cox.net
>> Subject: Re: [Nfbc-info] MoviePass IOS voice over phone app question
>> 
>> Hi again Lisa, Tim and List!
>> Here are three suggestions for ways to contact MoviePass with our concerns about their inaccessibility:
>> MoviePass Facebook/Messenger;
>> 
>> Customer comment form for MoviePass can be completed at: 
>> www.moviepass.zendesk.com
>> Address: MoviePass, 175 Varick St., New York, NY 10014
>> 
>> 
>> 
>> 
>> 
>> 
>> Today I contacted MoviePass through their Facebook account with the following message:
>> 
>> I am contacting you today because I, and multiple blind people I know, have purchased the MoviePass program and are unable to utilize it independently because your app is not accessible to BLIND mobile phone users. Many of the links, buttons and images in the app are not labeled or functional. Because of this inaccessibility in the programming of your app, we cannot check in independently on our phones prior to seeing a movie. I can sometimes select the theater, or sometimes select a movie, but I cannot select the theater/movie/time and have it ready to pay at checkout at the ticket counter without sighted assistance. I would like to be able to use your app when going to the movies alone without having to rely on other people (like any other consumer.) This is a problem for a customer base Who is very excited about and Wood enjoy your product but is benefiting from it very Little or not at all; some people have paid and are unable to utilize their subscription due to the inaccessibility of your mobile apps. Just in case you are not aware, the blind do attend the movies regularly as a consumer group and would recommend your product to many more blind individuals if the app were usable. The movie companies were recently sued for not offering descriptive narrative; this problem has been rectified in many local theaters to where the blind can now better enjoy a movie just like any other customer. Many more blind and visually impaired consumers are flocking to theaters now and would benefit much from a working, accessible MoviePass app.
>> 
>> Please contact me with an update on your progress in resolving this 
>> problem and for further clarification and specifics on the problems your blind customers are encountering using your app, thank you.
>> 
>> Jennifer Gass, Member
>> National Federation of the Blind of California MoviePass replied:
>> Hi Jennifer,
>> 
>> Thank you for contacting MoviePass and thank you for your feedback! We appreciate any and all suggestions from our users and will pass this along to our development team for consideration. If you have any further questions please feel free to reach out again.
>> 
>> I encourage other members to reach out to MoviePass.com through snail mail, their Facebook or website and let them know how their lack of accessibility is not acceptable and how it impacts you as a blind consumer and moviegoer. Thanks!
>> 
>> Jennifer Gass,
>> NFB of California, San Joaquin County Chapter
>> 
>> 
>> Sent from my iPhone, please forgive any typos. ☺️
>> 
>> On Mar 28, 2018, at 2:01 PM, Lisa Irving via NFBC-Info <nfbc-info at nfbnet.org> wrote:
>> 
>> Jennifer,
>> 
>> Some months ago I sent moviepass an email through their customer Service email and got no response. Please post any additional contact information for this company. I too would like to articulate my appreciation for this excellent concept and also express my concerns regarding the lack of access and its unintended consequences. 
>> 
>> I believe a refund is a token gesture that only perpetuates the barrier and promotes the notion that blind people don't go to the movies. Let's turn things around and then, let's go to the movies! 
>> 
>> Lisa Irving
>> 
>> -----Original Message-----
>> From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of Jennifer 
>> Gass via NFBC-Info
>> Sent: Wednesday, March 28, 2018 11:45 AM
>> To: NFB of California List <nfbc-info at nfbnet.org>
>> Cc: Jennifer Gass <jengass73 at gmail.com>
>> Subject: Re: [Nfbc-info] IOS voice over phone app question
>> 
>> I understand completely Lisa, I am going to email them today and I 
>> will keep you posted if I have any success getting through to them. 
>> Interested to hear if anyone else is having this problem? Totally 
>> inaccessible app! 👿
>> 
>> Sent from my iPhone, please forgive any typos. ☺️
>> 
>> 
>> 
>> 
>> On Mar 28, 2018, at 11:39 AM, Lisa Irving via NFBC-Info <nfbc-info at nfbnet.org> wrote:
>> 
>> I don’t want a refund, I want to go to the movies.
>> 
>> Voice over was used to compile this message please contact me if you 
>> need clarification Sent from my iPhone
>> 
>> On Mar 28, 2018, at 7:51 AM, Tim Elder via NFBC-Info <nfbc-info at nfbnet.org> wrote:
>> 
>> Please let aelia at trelegal.com know how the company responds to your kind and persuasive email.  Thanks in advance for your advocacy as we all do our part to educate these companies.
>> 
>> 
>> Regards,
>> 
>> 
>> -----Original Message-----
>> From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of Jennifer 
>> Gass via NFBC-Info
>> Sent: Wednesday, March 28, 2018 4:42 AM
>> To: NFB of California List <nfbc-info at nfbnet.org>
>> Cc: Jennifer Gass <jengass73 at gmail.com>
>> Subject: Re: [Nfbc-info] IOS voice over phone app question
>> 
>> Lisa, you are right in that it is not usable as a blind person. I will 
>> email them also and see if I get a response. You should at least be 
>> able to get a refund, this is unacceptable. Jennifer
>> 
>> Sent from my iPhone, please forgive any typos. ☺️
>> 
>> On Mar 26, 2018, at 10:14 PM, Lisa Irving via NFBC-Info <nfbc-info at nfbnet.org> wrote:
>> 
>> Any advice for those of us who don’t have family members handy to take over the app and do the movie requests etc. for us? This is quite frustrating. I put out $90 in advance I have not been able use the app. I have not been able to get a hold of anyone through the company. As you know the only way to get a hold of anyone is to send an email. Movie pass customer service appears non-responsive when sending questions via email.
>> 
>> Voice over was used to compile this message please contact me if you 
>> need clarification Sent from my iPhone
>> 
>> On Mar 26, 2018, at 3:14 PM, Jennifer Gass via NFBC-Info <nfbc-info at nfbnet.org> wrote:
>> 
>> I have had some success using the app, but as a whole it is not 
>> completely accessible. When I am in a time crunch in line getting my 
>> tickets, I usually have a cited family member pull it up to the right 
>> movie/time/theater so I can have it ready in a timely fashion. If you 
>> have had difficulty you are not alone! Jennifer
>> 
>> Sent from my iPhone, please forgive any typos. ☺️
>> 
>> On Mar 26, 2018, at 2:03 PM, Lisa Irving via NFBC-Info <nfbc-info at nfbnet.org> wrote:
>> 
>> Hello,
>> 
>> 
>> 
>> If you are an IOS voice over user and also have had success with using 
>> all of the moviepass app features I would like to hear from you.
>> 
>> 
>> 
>> From,
>> 
>> Lisa Irving
>> 
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