[Nfbc-info] IOS voice over phone app question

[Peacefulwoman89 at cox.net]

Jennifer, 

Some months ago I sent moviepass an email through their customer Service email and got no response. Please post any additional contact information for this company. I too would like to articulate my appreciation for this excellent concept and also express my concerns regarding the lack of access and its unintended consequences. 

I believe a refund is a token gesture that only perpetuates the barrier and promotes the notion that blind people don't go to the movies. Let's turn things around and then, let's go to the movies! 

Lisa Irving

-----Original Message-----
From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of Jennifer Gass via NFBC-Info
Sent: Wednesday, March 28, 2018 11:45 AM
To: NFB of California List <nfbc-info at nfbnet.org>
Cc: Jennifer Gass <jengass73 at gmail.com>
Subject: Re: [Nfbc-info] IOS voice over phone app question

I understand completely Lisa, I am going to email them today and I will keep you posted if I have any success getting through to them. Interested to hear if anyone else is having this problem? Totally inaccessible app! 👿

Sent from my iPhone, please forgive any typos. ☺️

> On Mar 28, 2018, at 11:39 AM, Lisa Irving via NFBC-Info <nfbc-info at nfbnet.org> wrote:
> 
> I don’t want a refund, I want to go to the movies. 
> 
> Voice over was used to compile this message please contact me if you 
> need clarification Sent from my iPhone
> 
> On Mar 28, 2018, at 7:51 AM, Tim Elder via NFBC-Info <nfbc-info at nfbnet.org> wrote:
> 
> Please let aelia at trelegal.com know how the company responds to your kind and persuasive email.  Thanks in advance for your advocacy as we all do our part to educate these companies.
> 
> 
> Regards,
> 
> 
> -----Original Message-----
> From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of Jennifer 
> Gass via NFBC-Info
> Sent: Wednesday, March 28, 2018 4:42 AM
> To: NFB of California List <nfbc-info at nfbnet.org>
> Cc: Jennifer Gass <jengass73 at gmail.com>
> Subject: Re: [Nfbc-info] IOS voice over phone app question
> 
> Lisa, you are right in that it is not usable as a blind person. I will 
> email them also and see if I get a response. You should at least be 
> able to get a refund, this is unacceptable. Jennifer
> 
> Sent from my iPhone, please forgive any typos. ☺️
> 
>> On Mar 26, 2018, at 10:14 PM, Lisa Irving via NFBC-Info <nfbc-info at nfbnet.org> wrote:
>> 
>> Any advice for those of us who don’t have family members handy to take over the app and do the movie requests etc. for us? This is quite frustrating. I put out $90 in advance I have not been able use the app. I have not been able to get a hold of anyone through the company. As you know the only way to get a hold of anyone is to send an email. Movie pass customer service appears non-responsive when sending questions via email.
>> 
>> Voice over was used to compile this message please contact me if you 
>> need clarification Sent from my iPhone
>> 
>> On Mar 26, 2018, at 3:14 PM, Jennifer Gass via NFBC-Info <nfbc-info at nfbnet.org> wrote:
>> 
>> I have had some success using the app, but as a whole it is not 
>> completely accessible. When I am in a time crunch in line getting my 
>> tickets, I usually have a cited family member pull it up to the right 
>> movie/time/theater so I can have it ready in a timely fashion. If you 
>> have had difficulty you are not alone! Jennifer
>> 
>> Sent from my iPhone, please forgive any typos. ☺️
>> 
>>> On Mar 26, 2018, at 2:03 PM, Lisa Irving via NFBC-Info <nfbc-info at nfbnet.org> wrote:
>>> 
>>> Hello,
>>> 
>>> 
>>> 
>>> If you are an IOS voice over user and also have had success with 
>>> using all of the moviepass app features I would like to hear from you.
>>> 
>>> 
>>> 
>>> From,
>>> 
>>> Lisa Irving
>>> 
>>> _______________________________________________
>>> NFBC-Info mailing list
>>> NFBC-Info at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/nfbc-info_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for NFBC-Info:
>>> http://nfbnet.org/mailman/options/nfbc-info_nfbnet.org/jengass73%40g
>>> m
>>> ail.com
>> 
>> _______________________________________________
>> NFBC-Info mailing list
>> NFBC-Info at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nfbc-info_nfbnet.org
>> To unsubscribe, change your list options or get your account info for NFBC-Info:
>> http://nfbnet.org/mailman/options/nfbc-info_nfbnet.org/peacefulwoman8
>> 9
>> %40cox.net
>> 
>> 
>> _______________________________________________
>> NFBC-Info mailing list
>> NFBC-Info at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nfbc-info_nfbnet.org
>> To unsubscribe, change your list options or get your account info for NFBC-Info:
>> http://nfbnet.org/mailman/options/nfbc-info_nfbnet.org/jengass73%40gm
>> a
>> il.com
> 
> _______________________________________________
> NFBC-Info mailing list
> NFBC-Info at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfbc-info_nfbnet.org
> To unsubscribe, change your list options or get your account info for NFBC-Info:
> http://nfbnet.org/mailman/options/nfbc-info_nfbnet.org/tim%40timelderm
> usic.com
> 
> 
> _______________________________________________
> NFBC-Info mailing list
> NFBC-Info at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfbc-info_nfbnet.org
> To unsubscribe, change your list options or get your account info for NFBC-Info:
> http://nfbnet.org/mailman/options/nfbc-info_nfbnet.org/peacefulwoman89
> %40cox.net
> 
> 
> _______________________________________________
> NFBC-Info mailing list
> NFBC-Info at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfbc-info_nfbnet.org
> To unsubscribe, change your list options or get your account info for NFBC-Info:
> http://nfbnet.org/mailman/options/nfbc-info_nfbnet.org/jengass73%40gma
> il.com

_______________________________________________
NFBC-Info mailing list
NFBC-Info at nfbnet.org
http://nfbnet.org/mailman/listinfo/nfbc-info_nfbnet.org
To unsubscribe, change your list options or get your account info for NFBC-Info:
http://nfbnet.org/mailman/options/nfbc-info_nfbnet.org/peacefulwoman89%40cox.net