[nfbcs] Trojan aftermath: help needed.

[Steve Jacobson]

Alan,

I don't have a lot of faith that we can help you via long distance, but what do you mean when you say that Internet Explorer, I Tunes, and Juice don't work.  Let's 
take Internet Explorer first.  What exactly happens when you run it?  All three of these application use your network so there could be network or firewall difficulties.  
How did you get the Trojan off?  I don't mean that we need complete instructions, only did someone help you or did you follow instructions from a web site or run a 
removal tool of some kind?  Are you using the same machine for e-mail and is that working all right?  Out of curiosity, do you know how you got this thing, I'd like to 
avoid it.  

On Fri, 12 Dec 2008 07:35:45 -0600, Gary Wunder wrote:

>Hi Alan. I thought part of buying Dell was ongoing customer support. Might 
>this be something that comes with your warranty? If worse comes to worse, do 
>you have your original installation disks or the image they place on a 
>protected part of the disk?

>Gary


>----- Original Message ----- 
>From: "Alan Wheeler" <awheeler at neb.rr.com>
>To: "NFBCS list" <nfbcs at nfbnet.org>
>Sent: Thursday, December 11, 2008 5:30 PM
>Subject: [nfbcs] Trojan aftermath: help needed.


>> Okay, so I got this zlob trojan/AntiVirus Protection 2009 trojan and 
>> cleaned it off my system, as best I could, anyway, but now I cannot get 
>> Internet Explorer to work, nor can I get iTunes or Juice Podcatcher to 
>> work, either.
>>
>> I am assuming there is something in the registry I need to fix, but have 
>> no clue what it is.  Can anyone help me with this?  Please bear in mind 
>> that I am a regedit virgin, so to speak, and need detailed step-by-step 
>> instructions and maybe some hand-holding, aftedr a fashion.  Can anyone 
>> help with this?
>>
>>
>> I am operating a Dell Optiplex 740; AMD Athlon 64 X2 Dual core processor 
>> 4200+
>> 1.79 Ghz, 1.93 GB of ram.  My OS is Windows XP Home, service pack 3.
>>
>> If you need any further info, please write me at awheeler at neb.rr.com and 
>> ask.
>>
>> +-+-+-
>>
>>   For God so loved the world, that he gave his one and only Son, that 
>> whoever believes in him should not perish, but
>> have eternal life. John 3:16
>> ~~~
>>
>> Alan D Wheeler
>> awheeler at neb.rr.com
>> IM me at: outlaw-cowboy at live.com
>> Skype: redwheel1
>> Check me out on the Q, Fridays from 10 AM to 1 PM eastern time at 
>> www.theqonline.net
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