[nfbcs] ID#9 error with ZoomText 9 AppReader and IE-8

[Kelly Ford]

Hi,

Do you have the latest update to ZT9?  It was my understanding that AI Squared had resolved this issue with the most current ZT 9 update.

Kelly



-----Original Message-----
From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of pajohns1 at vt.edu
Sent: Monday, May 11, 2009 12:32 PM
To: NFBnet NFBCS Mailing List
Subject: [nfbcs] ID#9 error with ZoomText 9 AppReader and IE-8

Group,

        Is anyone else getting an ID#9 error, unable to locate active window, please click on active window and reset AppReader" error message when trying to read a web page in Internet Explorer 8 using ZoomText 9?  Over the weekend my Windows XP machine decided it was time to upgrade from IE 7 to IE 8, I chose the standard setup, nothing special (except for not electing to participate in user feedback).  I did the usual restart and all.  The AppReader works fine in Outlook Express and Word docs, just not with any web pages.  I've sent AI Squared a trouble ticket, but haven't heard a response, I can't search the web-based knowledge bank, and ZT's internal help section contains no references to the problem.  I even asked someone to send Microsoft and e-mail about the problem, also with no response.

        Any ideas or suggestions would be most appriciated,

Patrick
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