[nfbcs] BMC Remedy web-based client

Tracy Carcione carcione at access.net
Tue Jan 17 16:23:56 UTC 2012


Is anyone using the BMC Remedy web-based client?
We just moved to it.  The old PC-installed client was difficult, but
useable.  The web-based client has links and looks accessible, but I have
so far been unable to open any of the sub-menus under Change Management,
for example, "Group Manager", or "Assign To".
I asked my sighted co-worker, and he "hovered" the mouse over the link,
but I didn't see what he saw, and I don't know how to "hover the mouse"
with Jaws.  I tried the left click, the right click, the Applications key,
and just hitting enter on what looked like a link, but, if a menu
appeared, it wasn't anywhere near where I was.

I thought the web-based Remedy would be an improvement, but I may not be
able to do this part of my job anymore.  It's not a vital part, but it is
annoying for all concerned.
If anyone has any experience with this thing, I could sure use some advice.
TIA.
Tracy






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