[nfbcs] Braille Note Email Problem

Tue Mar 13 15:45:40 UTC 2012

Hang on here.

Fred, was this connection ever working?  The way your original email
sounded, Mary was able to send email and then it just stopped.

If so, then This problem seems very unlikely to be a settings problem,
unless you or Mary went in and changed something in your Braille Note
settings.

Also, SMTP error 554 is a very vague error code, it means "transaction
failed", and can be issued by the SMTP server for all kinds of
reasons.  However, the server provides us with a clue in the error
message "can't send due to possible abuse." which means that ATT's
SMTP server doesn't like something about the outgoing email message
and closed the transaction.  This is not the right error code for user
authentication failure

Since Humanware is hearing about this lately, my best guess is that
the Braille Note is likely putting something into the message header
the ATT doesn't like.  So, I think you're either ganna have to work
with ATT, or wait for Humanware to do so.

Jim

On Tue, Mar 13, 2012 at 08:24:40AM -0700, Dr. Denise M Robinson wrote:
> Fred
> Just did some quick research on this issue---sighted people having same
> issue with their phones--or basically anything that has to be forwarded and
> of course you have to POP to a braille note. Mike is on the right
> track...you will have to change the security settings. It looks like you
> need to go to your internet based email account and change your security
> settings there, then back on your braille note---though I would do 1 thing
> at a time to see which will work--I would change it on your BN first and
> check to see if it worked, then internet. Another thing suggested is really
> get rid of the spam or it will happen again
> 
> Denise
> 
> On Tue, Mar 13, 2012 at 8:14 AM, Mike Freeman <k7uij at panix.com> wrote:
> 
> > Wonder if your provider requires secure outgoing authentication or an
> > outgoing server port different from 25 as Comcast does?
> >
> > Mike Freeman
> > sent via iPhone
> >
> >
> > On Mar 12, 2012, at 20:28, "Fred Wurtzel" <f.wurtzel at att.net> wrote:
> >
> > > Hi Jim,
> > >
> > > Thanks for the reply.  To your questions:
> > >
> > > Connection is through WIFI.  Internet works fine and incoming email works
> > > fine.
> > >
> > > 2.  After connecting to WIFI, gives error 554 "can't send due to possible
> > > abuse." We don't get this message from computer.
> > >
> > > 3.  Humanware said they have been getting a lot of these, recently.  Mary
> > > talked to them, so not sure if any other reason.
> > >
> > > Again, thanks for the reply.
> > >
> > > Warmest Regards,
> > >
> > > Fred
> > > -----Original Message-----
> > > From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On
> > Behalf
> > > Of Jim Barbour
> > > Sent: Monday, March 12, 2012 10:57 PM
> > > To: NFB in Computer Science Mailing List
> > > Subject: Re: [nfbcs] Braille Note Email Problem
> > >
> > > There's not a lot of information here, Fred.
> > >
> > > How is Mary's Braille Note connected to the internet?
> > >
> > > What happens when she tries to send email?
> > >
> > > Did Humanware say why they thought AT&T would have anything to do with
> > this
> > > problem?
> > >
> > > Thanks,
> > >
> > > Jim
> > >
> > > On Mon, Mar 12, 2012 at 09:34:39PM -0400, Fred Wurtzel wrote:
> > >> Hello,
> > >>
> > >> Mary's Braille not will not send mail.  She called Humanware.  They
> > >> told her that it is an A T and T problem.  they say they have been
> > >> receiving a lot of similar calls.  I think this is a fingerpointing
> > >> thing, since our other email is not having problems from the computer.
> > >> It is the same account on the computer as the BN.
> > >>
> > >> Any ideas?
> > >>
> > >> Thanks.
> > >>
> > >> Warm Regards,
> > >>
> > >> Fred
> > >>
> > >> -----Original Message-----
> > >> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On
> > >> Behalf Of Alan Wheeler
> > >> Sent: Monday, March 12, 2012 8:46 PM
> > >> To: 'NFB in Computer Science Mailing List'
> > >> Subject: [nfbcs] KNFB reader mobile problem.
> > >>
> > >> Hi everyone,
> > >> Not long ago I obtained a KNFB reader mobile. I have a big problem with
> > > it.
> > >> When I try to have it read boxes for things like k-cups, mac and
> > >> cheese, or frozen products in boxes, it keeps saying "significant
> > >> glare detected" no matter what level of light I use. Is it that these
> > >> boxes are too colorful/graphically rich for the camera/software to
> > handle?
> > > Any tghoughts?
> > >>
> > >> Sincerely,
> > >>
> > >> Alan
> > >>
> > >> "The kind of work God usually calls you to is the kind of work that
> > >> you need most to do and that the world most needs to have done.The
> > >> place God calls you to is the place where your deep gladness and the
> > >> world's  deep hunger meet."
> > >> - Frederick Buechner's definition of "vocation" in his little book
> > >> "Wishful Thinking"
> > >> Psalms 33:3 Psalms 150:5
> > >>
> > >>
> > >> Alan Wheeler
> > >> Lincoln, Nebraska
> > >> awheeler65 at windstream.net
> > >> http://twitter.com/#!/Country_Storm
> > >>
> > >> _______________________________________________
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> > >>
> > >>
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> > >
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> 
> 
> 
> -- 
>  Denise
> 
> Denise M. Robinson, TVI, Ph.D.
> CEO, TechVision, LLC
> Specialist in Technology/Training/Teaching for blind/low vision
> 509-674-1853
> 
> Website with hundreds of informational articles & lessons all done with
> keystrokes: www.yourtechvision.com
> 
> "The person who says it cannot be done, shouldn't interrupt the one who is
> doing it." --Chinese Proverb
> 
> Computers are incredibly fast, accurate, and stupid: humans are incredibly
> slow, inaccurate and brilliant; together they are powerful beyond
> imagination.
> --Albert Einstein
> 
> It's kind of fun to do the impossible.
> --Walt Disney
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