[nfbcs] FW: JAWS scripting help requested for Remedy User client.

Sat May 11 12:52:15 UTC 2013

Thanks Louis!  I'll give this a try next week.
Tracy

----- Original Message ----- 
From: "Louis Maher" <ljmaher at swbell.net>
To: "NFB in Computer Science Mailing List" <nfbcs at nfbnet.org>
Sent: Friday, May 10, 2013 6:44 PM
Subject: [nfbcs] FW: JAWS scripting help requested for Remedy User client.

>
> -----Original Message-----
> From: Louis Maher [mailto:ljmaher at swbell.net]
> Sent: Friday, May 10, 2013 5:41 PM
> To: 'NFB in Computer Science Mailing List'
> Subject: RE: [nfbcs] JAWS scripting help requested for Remedy User client.
>
> Folks,
>
> The web-based Remedy can be quite accessible if you turn its accessibility
> features on.  The program shipps with accessibility disabled.
>
> My company calls the Web-based Remedy ITSM for IT service management.  To
> turn the accessibility features on requires the help of an ITSM
> administrator who can edit your profile.  I used ITSM in training last 
> fall,
> but I have not used it much since then.
>
> Here are my rough notes on how to turn the accessibility in ITSM. 
> Remember
> to call BMC for help if you need more help.
> ----- 
> "7603_Design Section 508 Applications.pdf  7604 Section 508 User
> Accessibility Options White Paper.pdf.  From 7604 Section 508 User
> Accessibility Options White Paper.pdf :   To ensure the best performance
> when you use BMC Remedy ITSM products with
> accessibility options, make sure that your software is configured 
> correctly.
>
> NOTE
> You must have BMC Remedy AR System administrator permissions to change 
> these
> settings.
> Configure your software as follows:
> Set preferences for each accessibility user in the BMC Remedy AR System 
> User
> Preferences form. The accessibility options appear on the Accessibility 
> tab.
> Each user must have a separate entry in the BMC Remedy AR System User
> Preferences form.
> From the Accessible Mode drop-down list, choose Default, Screen Magnifier/
> Low Vision, or Screen Reader/No Vision.
> From the Accessible Message drop-down list, choose No Action, Message
> Action, or All Actions.
> In the mid tier system that supports the deployed application, for the
> Preference Server setting, specify the server that contains the
> accessibility user preferences.
>
> Settings and software recommendations for using text-to-speech readers
>
> BMC Remedy IT Service Management 7.6.04
>
> Configuring the JAWS screen reading software This section explains the
> procedure to configure the BMC Remedy ITSM applications to use the JAWS
> screen reading software.
> To configure the JAWS screen reading software
> 1 Open the JAWS screen reading application.
> 2 Choose Utilities > Configuration Manager.
> Make sure that the focus is on the Configuration Manager window.
> 3 Choose Set Options > HTML Options. In version 7.6.04, choose HTML 
> Options.
>
> Make sure that the focus is on the HTML Options dialog box.
> 4 Click the Links tab.
> 5 From the Text Link Options radio button group, select the Use Title 
> Format
> option. In version 7.6.04, select the Use Title option.
> 6 Click OK.
> 7 Close the Configuration Manager.
> 8 On the relevant dialog box, confirm the Save Configuration option.
> 9 If you are using JAWS 11, for each machine:
> a Click Insert+Shift+V to open the Personalized Site Setting dialog.
> b Under Link Settings, highlight the Filter consecutive duplicate links
> option and click Execute.
> c Make sure the setting is set to Off.
> "----
>
> Note that JAWS 11 was invogue when this version of ITSM was shipped.
>
> Our ITSM BMC technical support person was Ed Moreno.  I do not have any
> current contact information for him.
>
>
> Regards
> Louis Maher
> 713-444-7838
> ljmaher at swbell.net
>
>
> -----Original Message-----
> From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Steve Jacobson
> Sent: Friday, May 10, 2013 2:18 PM
> To: NFB in Computer Science Mailing List
> Subject: Re: [nfbcs] JAWS scripting help requested for Remedy User client.
>
> There is a setting that you can put into the AR.INI file for Remedy that
> makes it a little more useable.  You add a section and a setting that 
> looks
> like this:
>
> [Accessibility]
> AccessibleMode=2
>
>
> A google search turned it up for me.  It was also in the Remedy Help, but
> the format was wrong there from what I could tell.
> There is also an option on the VIEW menu that causes a descriptive message
> about the current field with focus to be displayed on or above the Status
> Line.  I can't remember what it says, but the meaning is clear when you 
> find
> it.  Unfortunately, I have not found a way to make the appearance of that
> information stay on by default.  Some fields work differently where you
> press ENTER on them to get a list of values and one just has to understand
> how some of these fields work.
>
> Maybe this will get you far enough to not need a script right away, or at
> least buy you some time.
>
> Best regards,
>
> Steve JacobsonS
>
> On Fri, 10 May 2013 09:00:14 -0400, Tracy Carcione wrote:
>
>>Hi Darrell.
>>I don't have any hints, but, if you get something working, I'd sure
>>like to see what you've got.  I was able to use an old version of
>>Remedy reasonably well, but my company switched to the web-based
>>client, and it's been impossible.  I can find some things, and other
>>things not at all. Luckily, it's only a tiny part of my job, and I've
>>been able to have someone else do it for me when I need it.
>>Tracy
>
>>----- Original Message -----
>>From: "Darrell Shandrow" <darrell.shandrow at gmail.com>
>>To: <nfbcs at nfbnet.org>
>>Sent: Thursday, May 09, 2013 7:02 PM
>>Subject: [nfbcs] JAWS scripting help requested for Remedy User client.
>
>
>>> Hello Everyone,
>>>
>>> I recently started a new job with a company that uses BMC's Remedy
>>> User software, version 7.6.04, for processing technical support cases.
>>> I have JAWS 14, which I am attempting to script to work with the
>>> Windows client version of Remedy.
>>>
>>> When the Remedy application for this company was developed, custom
>>> controls were used, thus making the mid-tier (web-based client) not
>>> an option for my particular setup.
>>>
>>> When scripting JAWS, I am noticing a situation where the current
>>> window, as defined by functions like GetCurrentWindow() seems to be
>>> split into at least three separate areas. When I am in one of these
>>> areas, I am unable to access information in other areas, even though
>>> it is visible and I can locate it using the JAWS cursor.
>>>
>>> Most of my scripts rely on the FindString() function in conjunction
>>> with GetCurrentWindow() to find information and read it, click
>>> something or take some similar action.
>>>
>>> My primary purpose for scripting Remedy is to allow me to assign
>>> keyboard commands to important fields, so I don't have to
>>> inefficiently use tab or shift+tab to navigate the forms.
>>>
>>> Does anyone out here have any ideas how I can use FindString() in a
>>> way that gets past this seemingly insurmountable screen boundary, or
>>> any other scripting techniques I may be able to use to get the job
>>> done?
>>>
>>> Thanks in advance for any help any of you can provide to point me in
>>> the right direction.
>>>
>>> Regards,
>>>
>>> Darrell
>>>
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>
>
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