[nfbcs] Corrupt User Profile

[Peter Donahue via nfbcs]

Good evening everyone,

    I'm happy to report that Mary's computer works normally again. I spent 3 
hours on the phone with Microsoft this afternoon troubleshooting the 
problem. Their disability services department was wonderful in helping me 
solve this issue. After performing several different scans some of which 
needed to be done in safe mode they figured out that the problem was not a 
virus or a trodjan but a corrupt user profile. The technician created a new 
user profile for that machine and set as the default for when the machine is 
restarted. Computer and the other programs that were effected by the 
corruption are running as usual.

    Thanks to Microsoft we won't need to send that computer to the shop and 
can spend our money on an in-house file storage solution. Thanks for 
everyone's ideas and suggestions.

Peter Donahue

 


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