[nfbcs] most accessible virus/malware protection?

[Mary Donahue]

Hello Nicole and everyone,

	Security Essentials got the boot from my wife's machine over an hour
ago and was replaced by Avast. Avast has protected our other two machines
very well. It should have been on this machine over a year ago as we're
having a recurring problem with "Computer" freezing when you open a folder
to select individual files. I was on the phone with Microsoft for almost 3
hours today trying to troubleshoot this issue to no avail. It seems as if
the machine immediately got reinfected after they cleaned everything up.
Once we're sure Avast is working properly we'll need to go through the same
thing again. Here's hoping this problem won't happen in the future. Even
Microsoft employees told me that their Security Essentials product is
substandard to other antivirus products on the market. I'll make sure they
deliver and fix these issues now that a real antivirus product has been
installed on this machine and is working properly. They got $150.00 out of
us for a support agreement. You can bet we'll make sure we'll get every cent
out of that agreement to be sure Mary never has this problem again in the
future. Now to listen to a lecture on perspective. After this mess I need
it.

Peter Donahue



-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Nicole Torcolini
via nfbcs
Sent: Tuesday, January 13, 2015 10:06 PM
To: 'Mike Freeman'; 'NFB in Computer Science Mailing List'
Subject: Re: [nfbcs] most accessible virus/malware protection?

Are you also concerned about how good it is? Microsoft Security Essentials
may be accessible, but, from my personal experience, it does not catch
everything. Just my two cents.

Nicole

-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Mike Freeman via
nfbcs
Sent: Tuesday, January 13, 2015 7:54 AM
To: 'David W Bundy'; 'NFB in Computer Science Mailing List'
Subject: Re: [nfbcs] most accessible virus/malware protection?

Microsoft security essentials

-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of David W Bundy via
nfbcs
Sent: Tuesday, January 13, 2015 7:14 AM
To: NFB in Computer Science Mailing List
Subject: [nfbcs] most accessible virus/malware protection?

I have a consumer asking about the most accessible virus/malware protection
available.  Since my expïrience is limited to what I've actually used, I
thought I would throw it out to everyone for suggestions.

David W Bundy
West Columbia, SC
bundy at pobox.com
Sent from my iPhone
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