[nfbcs] Frequent JAWS crashes when using Microsoft products

[Steve Jacobson]

My main screen reader is Window-Eyes, but I have used JAWS some of late and
have seen the same restarting issue.  It is common in my experience for JAWS
to restart itself when Outlook 2013 is starting.  Since there is nothing
indicating this is happening until JAWS has restarted, one does not know at
first why the computer has gone silent.  I've had cases where Window-Eyes
had trouble focusing on an Excel 2013 cell, and when I switched to JAWS it
crashed Excel.  I've even seen cases where JAWS seems to continuously
restart itself.

I have to use Office 365 at work and while I am not unhappy with the
accessibility, I am having a lot of stability problems with both Window-Eyes
and JAWS and am also starting to wonder if we're dealing with Microsoft
instability.  

Best regards,

Steve Jacobson

-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Mike Freeman via
nfbcs
Sent: Thursday, October 01, 2015 12:46 PM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Mike Freeman <k7uij at panix.com>
Subject: Re: [nfbcs] Frequent JAWS crashes when using Microsoft products

The only issue I've observed (and it's not a problem) is when I E loads a
very large page (as in BARD's Previous Downloads page) JAWS 16 will
occasionally restart. However, no adverse behavior has been observed.

Mike


-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Tracy Carcione
via nfbcs
Sent: Thursday, October 01, 2015 10:20 AM
To: 'NFB in Computer Science Mailing List'
Cc: Tracy Carcione
Subject: Re: [nfbcs] Frequent JAWS crashes when using Microsoft products

I've had issues with Jaws16 stopping and restarting itself for no particular
reason.  Sometimes I'm in Outlook, sometimes in my terminal emulator.  Some
days it happens 3 or 4 times, and other days not at all.  My only conclusion
is Jaws 16 is not stable.
Tracy


-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Robert Jaquiss
via nfbcs
Sent: Thursday, October 01, 2015 11:41 AM
To: nfbcs at nfbnet.org
Cc: Robert Jaquiss
Subject: [nfbcs] Frequent JAWS crashes when using Microsoft products

Hello:

     I have been having considerable trouble with JAWS crashing when using
Microsoft Word and sometimes Explorer.
I usually run JAWS 16 and have Word 365. The Word version is a 32 bit
version on a 64 bit machine. I have also had problems with JAWS 16 and Word
2013 on my home machine. I have observed that JAWS 15 is sometimes more
stable. Have others on this list had similar issues? Thank you.

Regards,

Robert

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