[nfbcs] Accessibility of online chat

[John J. Boyer]

I have Windows 7, Jaws 16 and a Braille display. Recently I signed up 
with Geek Squad from Best Buy. They have online chat and phone support. 
When using online chat I can see what my assistant types but not their 
reply. What can be done about this?

They do not offer email support. I would much prefer this. I am 
deaf-blind and could use the tty relay, but I don't want to go through a 
nontechnical operator in a technical discussion. It seems to me that 
their failure to provide email suport is a violation of ADA. What do you 
think?

Thanks,
John

-- 
John J. Boyer; President,
AbilitiesSoft, Inc.
http://www.abilitiessoft.org
Madison, Wisconsin USA
We develop software for people with disabilities which is abailable at 
no cost.