[nfbcs] Contact for Accessibility of Amazon

[Michael Forzano]

The link sent by Tommy is for the disability customer service line.
The agents are trained on basic screen reader usage and can escalate
issues if needed. This blog post has more info on that:
http://www.fredshead.info/2017/02/new-amazons-disability-customer-service.html

If you just want to give accessibility feedback or report a bug, you
can go to amazon.com/accessibility and click on the "Give us feedback"
link.

Mike

On 7/23/17, Nicole Torcolini via nfbcs <nfbcs at nfbnet.org> wrote:
> Hahaha. Anyway, nice to see you here. Did not realize that you were on this
> list.
>
> -----Original Message-----
> From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Tami Jarvis via
> nfbcs
> Sent: Sunday, July 23, 2017 11:39 AM
> To: Nicole Torcolini via nfbcs
> Cc: Tami Jarvis
> Subject: Re: [nfbcs] Contact for Accessibility of Amazon
>
> Nicole,
>
> Here's a link: https://www.amazon.com/gp/help/customer/accessibility#b
>
> There's a form to go through, then you can select how you want to contact
> them, or for them to contact you. I used the phone option yesterday and got
> answers to the questions I asked. Now I'm thinking of questions I should
> have asked. Sigh.
>
> I supposed I should report the problem I found formally. I was too busy
> yesterday scrambling around for information and getting frustrated to get
> beyond that. Today, I've done some poking around trying to decide if my
> continuing frustration is their site or me. Methinks both.
>
> Anyway, that's all I have right now. If you find out more, I could use that
> information, too.
>
> Tami
>
> On 07/23/2017 10:57 AM, Nicole Torcolini via nfbcs wrote:
>>                  Does Amazon have an email address for reporting
>> accessibility problems? They have a phone number for it, but I don't
>> like reporting stuff on the phone, especially since there is not a paper
> trail.
>>
>>
>>
>> Nicole
>>
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>>
>
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