[nfbcs] VFO job posting: Tech Support representative

[Glen Gordon]

Hi, All,

VFO is looking to hire an additional tech support representative. If you or someone you know might be interested in the following position, please contact Bryan Carver, bcarver at vfogroup.com<mailto:bcarver at vfogroup.com>.

Thanks

--Glen


VFO Group Technical Support Representative
Employer Information

Organization Name: VFO Group

FLSA Status : Don't show
Prepared By : Ruth Lutes
Prepared Date : 08-28-2017

Purpose:

Provide timely, courteous and expert support to VFO Group's customers who need assistance with VFO's solutions for the blind and vision impaired customers including JAWS, ZoomText and other VFO software solutions, braille display hardware and various hardware readers and magnifiers for low-vision users.   Perform troubleshooting and triage by phone, email and remote access.  Determine and implement corrective actions that may include training, online assistance, providing workarounds and handling product updates or replacements as appropriate.  The successful candidate will be able to use a braille display to read braille content for all types of files and online information and will be able to use an industry leading screen reader to "read" all types of files and online information via audio output.

Responsibilities and Duties:

  *   Respond to user inquiries regarding installation, configuration and operation of VFO software and hardware products to resolve problems for VFO dealers, end-users and other customers.
  *   Maintain records of daily customer communication transactions, problems and remedial actions taken, or installation activities and enter all details in VFO call tracking system.
  *   Read technical manuals and other online resources, confer with users, conduct product diagnostics to investigate or gain remote access to customer systems to resolve problems or to provide technical assistance and support by phone or other online access.
  *   Confer with staff, users, and management to obtain technical information and confirm recommended response / recovery actions.
  *   Develop materials and procedures, train users in the proper use of applications or hardware devices.
  *   Perform various tasks including:

  *   Adjust firmware, O/S, application software
  *   Conduct product diagnostics to determine nature of problems
  *   Install Firmware, O/S, application software
  *   Install hardware, software, or peripheral equipment
  *   Take calls from customers and respond quickly to their questions or requests for problem resolution.
  *   Use computers to enter, access or retrieve data for call tracking, problem analysis, etc.
  *   Use support call tracking software applications

Education/Experience:

  *   Associate or Bachelor Degree in Technical or related field
  *   3 - 5 years relevant Experience


Glen Gordon
VFO | Vice President & Chief Technology Officer
11800 31st Court North, St. Petersburg, FL 33716
T 727-299-6230
ggordon at vfo-group.com<mailto:ggordon at vfo-group.com>
www.vfo-group.com<http://www.vfo-group.com>
[VFO Logo, Innovating in Accessibility Our Brands, Freedom Scientific and Optelec]
The contents of this message may be privileged and confidential.  Therefore, if this message has been received in error, please delete it without reading it.  Your receipt of this message is not intended to waive any applicable privilege.  Please do not disseminate this message without the permission of the author.

-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 25607 bytes
Desc: image002.png
URL: <http://nfbnet.org/pipermail/nfbcs_nfbnet.org/attachments/20180418/b5582c67/attachment.png>