[nfbcs] JAWS Reporting Black on Black in Word

[steve.jacobson at visi.com]

Hi,

Has anybody here had the issue of JAWS reporting that the color of text is
Black on black when that is not the case in Word 2016?  Before writing to
support, I thought I would ask here in case there was an obvious fix.  On
one of my computers, JAWS is reporting the color of the font just fine.  On
another computer, though, JAWS reports black on blak even though Window-Eyes
is reporting black on white.  Strangely, NVDA reports "default color" on
both computers whatever that means, even though NVDA reports specific colors
in other cases.  There so many settings both in JAWS and in Word that it is
still possible I have missed a key setting that might be affecting this.
This is not a new problem, but I have a greater need to get it resolved just
now.  I have tried changing many settings, but in particular, I've tried
enabling and disabling the use of UIA in JAWS and I have tried disabling and
enabling hardware graphics accelleration in word options, the two settings I
thought most likely to matter.  No luck.

Thanks for any ideas.

Best regards,

Steve Jacobson