[nfbcs] JAWS Hanging and Crashing

[Steve Jacobson]

There were some known issues between JAWS and Excel, but my understanding is that they have been addressed, some by JAWS and some by Microsoft.  It is hard to always know which version of Excel that is being used, though.  Even if you have Office 365, there is a schedule of updates, and I have one computer that for some reason is not tgetting update even though it is supposed to be on the monthly update schedule.  It is worth checking the version of Excel even if one is running Office 365, and sometimes forcing the office updates to run.

Another thing to note is that there was a time when JAWS often restarted itself while using Excel, and this happened without notice.  Sometimes when I thought everything had crashed, JAWS had restarted.  If I just waited, it would eventually come back.  This is still annoying, but better than a total crash.  I do not use FireFox, though, so I don't know how that might affect things, and perhaps that mix makes matters worse.

Best regards,

Steve Jacobson

-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Jeanine Lineback via nfbcs
Sent: Tuesday, May 15, 2018 7:13 AM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Cc: Jeanine Lineback <jeanine.lineback at gmail.com>
Subject: Re: [nfbcs] JAWS Hanging and Crashing

Hi Nicole, I hadn’t realize this until last night because I don’t use jaws very often for my work. However, last night I was working in the Excel and had fire fox open. Jaws was so sluggish that I finally had to just unload it and go back to NVDA to complete my work. I didn’t really want to use NVDA with excel because I find that Jaws provided a better experience for me personally. Wonder what’s causing the issue?

Jeanine Lineback

> On May 15, 2018, at 12:37 AM, Nicole Torcolini via nfbcs <nfbcs at nfbnet.org> wrote:
> 
>            Has anyone else noticed that JAWS 2018 seems to hang and 
> crash more than previous versions, particularly with Firefox or when 
> working in Office products? I am using Windows 7 64 bit.
> 
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