[nfbcs] What Do You Do about Inaccessible Websites for Which the Customer Service Is Dumb

[Nicole Torcolini]

That's not funny.

-----Original Message-----
From: Sabra Ewing [mailto:sabra1023 at gmail.com] 
Sent: Monday, February 18, 2019 3:40 PM
To: NFB in Computer Science Mailing List
Cc: Nicole Torcolini
Subject: Re: [nfbcs] What Do You Do about Inaccessible Websites for Which
the Customer Service Is Dumb

I have an anxiety attack. You asked what I do, not what you should do.

Sabra Ewing

> On Feb 18, 2019, at 3:20 PM, Nicole Torcolini via nfbcs <nfbcs at nfbnet.org>
wrote:
> 
>            There is a website called Nextdoor (http://nextdoor.com) that
> used to be somewhat accessible, but, after *improving* their website
several
> months ago, it is almost unusable with a modal screen reader. When the
> changes first began, I was in contact with one of the developers who made
it
> sound as though accessibility might be something that they at least
> considered in the future. For various reasons, I have not contacted them
> again for about a year. Both times that I contacted them this year, the
> responses were, well, stupid is the best word that I can find to describe
> it. The first time, they did not know what a screen reader was and said
that
> that was not a feature that they were planning to add to the website. In
my
> second attempt, I explained a little more about what a screen reader is
and
> told them what I wanted to do to help. Although the second response was a
> little better, it was still completely useless, especially since there is
no
> way for me to respond, even though I point blank said in my second message
> that there had been no way to respond to the first response.
> 
>            If this was something that I did not care about using, or if
> there was a comparable equivalent, I would just let this go. However, this
> is how people spread information, sell stuff, etc. in my area. Although I
> can read the website fine, posting anything of my own is a real pain.
> 
>            What do people do in these situations? I don't think that legal
> action is the best idea, but somebody needs to do something to get them to
> realize what is going on here. I prefer not to share the messages on list,
> but I can send them to anyone who might have a suggestion.
> 
> 
> 
> Nicole
> 
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