[NFBCS] Disney Plus Not Accessible to the Blind

[Greg Kearney]

I was able to navigate the whole process on a MacOS computer with Safari and VoiceOver. One trick I found is that when you land on one of the fields entering a tab key will activate it if it is not activated.

I can't speak to JAWS or NVDA the Disney plus app is not become available for Apple TV at this point. So I can check that.

I would suggest that everyone reload the page again to try this as they seem to have made some changes literally within 30 minutes of Curtis' original email.

Greg

> On Nov 11, 2019, at 12:56 PM, Jim Fettgather via NFBCS <nfbcs at nfbnet.org> wrote:
> 
> Hi Curtis, you are to be congratulated for getting that far,
> Using Google Chrome and Jaws 2020, I could not even get past the Agree and Continue button to locate the sign-up form.
> Thanks.
> 
> -----Original Message-----
> From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Curtis Chong via NFBCS
> Sent: Monday, November 11, 2019 12:09 PM
> To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
> Cc: Curtis Chong <chong.curtis at gmail.com>
> Subject: [NFBCS] Disney Plus Not Accessible to the Blind
> Importance: High
> 
> ________________________________
> CAUTION: This email originated from outside of Alphapointe. Do not click links or open attachments unless you recognize the sender and know the content is safe.
> ________________________________
> 
> 
> 
> Greetings:
> 
> 
> 
> If any of you are interested in signing up for the Disney Plus streaming service, please check out the below email which I sent out today.
> 
> 
> 
> Cordially,
> 
> 
> 
> Curtis Chong
> 
> 
> 
> From: Curtis Chong <chong.curtis at gmail.com>
> Sent: Monday, November 11, 2019 10:25 AM
> To: DisneyPlusHelp at disney.com
> Subject: Disney Plus Not Accessible to the Blind
> Importance: High
> 
> 
> 
> Greetings and felicitations:
> 
> 
> 
> I am writing to lodge a formal complaint regarding the accessibility (to blind users) of your website: https://preview.disneyplus.com/. I and a number of other blind people have attempted, unsuccessfully, to sign up for the soon-to-be-launched streaming service.
> 
> 
> 
> People who are totally blind use screen reading software to convert text displayed on the screen to speech or braille. This software is used on Windows computers (e.g., JAWS for Windows or NVDA) or on Apple Macintosh computers (VoiceOver). In the case of a Windows system, browsers such as Google Chrome, Mozilla Firefox, and/or Microsoft Internet Explorer are the browsers that are used. In the case of a Macintosh computer or a product running iOS, the Safari browser is what a blind person would use.
> 
> 
> 
> The accessibility problems appear when the new user needs to supply information that Disney Plus asks for to get them signed up-information such as one's email address, credit card number, etc. Simply put, the forms used on the Disney Plus website are not adhering to the accessibility guidelines promulgated by the Worldwide Web Consortium-guidelines that are widely distributed and well known throughout the industry (refer to WCAG 2.0 and 2.1).
> 
> 
> 
> As a person who is well aware of the many good things that Disney has done to promote nonvisual access, I am extremely frustrated and disappointed that this problem even exists. Please get this fixed as soon as possible.
> 
> 
> 
> I can be reached by telephone at 303-745-0473 if anyone wants to discuss this with me in person. In the meantime, thank you for your kind attention to this problem.
> 
> 
> 
> Yours sincerely,
> 
> 
> 
> Curtis Chong
> 
> 
> 
> 
> 
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