[NFBCS] Disney Plus Not Accessible to the Blind

Mon Nov 11 22:29:26 UTC 2019

Hello everyone,

	This is surprising considering that the NFB's Travel and Tourism
Division worked closely with Disney to make some of their attractions more
blind-friendly. Disney also undertook a major overhall of its Website so it
complies with accessibility standards. I tried the new and improved Disney
and Disneyworld Websites and they worked very well with Jaws.

	The NFB Travel and Tourism's contact was a gentleman named Mark
Jones. If Cheryl Echevaria is on this list she would know who I'm talking
about.Mr. Jones may or may not still be with Disney. 

	Given the work the NFB did with Disney in the past it's sad to hear
about the difficulties folks are having with accessing the Disney+ Website.
At least it works in the Apple Environment. Here's hoping a version for
Apple TV will be released in the near future. I believe versions are
supposed to be made available for Apple TV, Google TV, Kindle Fire, and
Roku. Let's hope Disney takes swift action to insure that the Disney+
Website works in all environments. All the best.

Peter Donahue

-----Original Message-----
From: NFBCS [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Susie Stanzel via
NFBCS
Sent: Monday, November 11, 2019 1:59 PM
To: 'NFB in Computer Science Mailing List'
Cc: slstanzel at kc.rr.com
Subject: Re: [NFBCS] Disney Plus Not Accessible to the Blind

I am the person who brought this to Curtis's attention. I just tried it
again with Crome and couldn't get anywhere. I do not have a Mac computer.

Susie Stanzel

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Greg Kearney via NFBCS
Sent: Monday, November 11, 2019 1:19 PM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Cc: Greg Kearney <gkearney at gmail.com>
Subject: Re: [NFBCS] Disney Plus Not Accessible to the Blind

I was able to navigate the whole process on a MacOS computer with Safari and
VoiceOver. One trick I found is that when you land on one of the fields
entering a tab key will activate it if it is not activated.

I can't speak to JAWS or NVDA the Disney plus app is not become available
for Apple TV at this point. So I can check that.

I would suggest that everyone reload the page again to try this as they seem
to have made some changes literally within 30 minutes of Curtis' original
email.

Greg

> On Nov 11, 2019, at 12:56 PM, Jim Fettgather via NFBCS <nfbcs at nfbnet.org>
wrote:
> 
> Hi Curtis, you are to be congratulated for getting that far, Using 
> Google Chrome and Jaws 2020, I could not even get past the Agree and
Continue button to locate the sign-up form.
> Thanks.
> 
> -----Original Message-----
> From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Curtis Chong via 
> NFBCS
> Sent: Monday, November 11, 2019 12:09 PM
> To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
> Cc: Curtis Chong <chong.curtis at gmail.com>
> Subject: [NFBCS] Disney Plus Not Accessible to the Blind
> Importance: High
> 
> ________________________________
> CAUTION: This email originated from outside of Alphapointe. Do not click
links or open attachments unless you recognize the sender and know the
content is safe.
> ________________________________
> 
> 
> 
> Greetings:
> 
> 
> 
> If any of you are interested in signing up for the Disney Plus streaming
service, please check out the below email which I sent out today.
> 
> 
> 
> Cordially,
> 
> 
> 
> Curtis Chong
> 
> 
> 
> From: Curtis Chong <chong.curtis at gmail.com>
> Sent: Monday, November 11, 2019 10:25 AM
> To: DisneyPlusHelp at disney.com
> Subject: Disney Plus Not Accessible to the Blind
> Importance: High
> 
> 
> 
> Greetings and felicitations:
> 
> 
> 
> I am writing to lodge a formal complaint regarding the accessibility (to
blind users) of your website: https://preview.disneyplus.com/. I and a
number of other blind people have attempted, unsuccessfully, to sign up for
the soon-to-be-launched streaming service.
> 
> 
> 
> People who are totally blind use screen reading software to convert text
displayed on the screen to speech or braille. This software is used on
Windows computers (e.g., JAWS for Windows or NVDA) or on Apple Macintosh
computers (VoiceOver). In the case of a Windows system, browsers such as
Google Chrome, Mozilla Firefox, and/or Microsoft Internet Explorer are the
browsers that are used. In the case of a Macintosh computer or a product
running iOS, the Safari browser is what a blind person would use.
> 
> 
> 
> The accessibility problems appear when the new user needs to supply
information that Disney Plus asks for to get them signed up-information such
as one's email address, credit card number, etc. Simply put, the forms used
on the Disney Plus website are not adhering to the accessibility guidelines
promulgated by the Worldwide Web Consortium-guidelines that are widely
distributed and well known throughout the industry (refer to WCAG 2.0 and
2.1).
> 
> 
> 
> As a person who is well aware of the many good things that Disney has done
to promote nonvisual access, I am extremely frustrated and disappointed that
this problem even exists. Please get this fixed as soon as possible.
> 
> 
> 
> I can be reached by telephone at 303-745-0473 if anyone wants to discuss
this with me in person. In the meantime, thank you for your kind attention
to this problem.
> 
> 
> 
> Yours sincerely,
> 
> 
> 
> Curtis Chong
> 
> 
> 
> 
> 
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