[NFBCS] Successfully Subscribed To Disney Plus

Thu Nov 14 17:01:37 UTC 2019

Hi Everyone,

This is Susie Stanzel. As many of you know, I was a programmer in my prior life, as well of the Computer Science treasurer. On Friday I could not sign up. I tried sever browsers. What really made me angry was talking to two people in customer support. The first one wanted me to get a trusted member of my family to help because they were not allowed to get my credit card information over the phone. The first person actually asked his supervisor. The second person was certain he could help me. This time my computer froze up. My tool was to call Microsoft accessibility. That person was able to get me in the edit areas to insert my information. Being asked to get a family member to help is really unacceptable. I called Curtis on Sunday because I know he is miles above me in getting things to work.

This is now another battle won.

Susie Stanzel

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Star Gazer via NFBCS
Sent: Thursday, November 14, 2019 6:50 AM
To: 'Kevin' <kevinsisco61784 at gmail.com>; 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Star Gazer <pickrellrebecca at gmail.com>
Subject: Re: [NFBCS] Successfully Subscribed To Disney Plus

			Exactly right. 
Why wouldn't be a number one priority when accessibility means that they can legally part more customers from their money? 
Why does the size of the corporation make bad behavior acceptable? 

-----Original Message-----
From: Kevin <kevinsisco61784 at gmail.com>
Sent: Wednesday, November 13, 2019 6:17 PM
To: Star Gazer <pickrellrebecca at gmail.com>; NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Subject: Re: [NFBCS] Successfully Subscribed To Disney Plus

They are a huge corporation and I'm sure they were getting it. Maybe this wasn't there number one priority.

On 11/13/2019 5:12 PM, Star Gazer wrote:
> Why? Disney should have gotten it right before the site ever went live.
>
> Sent from my iPhone
>
>> On Nov 13, 2019, at 5:02 PM, Kevin via NFBCS <nfbcs at nfbnet.org> wrote:
>>
>> I get what you're saying but that's life sometimes.  It is what it is.
>>
>>
>>> On 11/13/2019 12:52 PM, Tracy Carcione via NFBCS wrote:
>>> Sounds to me like there really was a problem, until Curtis spoke up and Disney fixed it.
>>> As for work-arounds to get accessibility, OK, to a point, but I am really tired of jumping through multiple hoops to get what other people just get as a matter of course.
>>> I'm glad things are working well now.
>>> Tracy
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: NFBCS [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Kevin via 
>>> NFBCS
>>> Sent: Wednesday, November 13, 2019 12:40 PM
>>> To: nfbcs at nfbnet.org
>>> Cc: Kevin
>>> Subject: Re: [NFBCS] Successfully Subscribed To Disney Plus
>>>
>>> This is great news!  I think this just goes to show us that jumping 
>>> the gun is never a good idea.  We must keep in mind that while 
>>> things may not be perfectly accessible we always have workarounds.  
>>> As the saying goes there's more than one way to skin a cat.
>>>
>>>
>>>> On 11/12/2019 11:10 PM, Peter Donahue via NFBCS wrote:
>>>> Hello everyone,
>>>>
>>>>    
>>>>                   This evening I successfully subscribed to Disney 
>>>> Plus using Firefox and JAWS 2019 under Windows 7. I was able to 
>>>> complete the signup process without assistance. I watched an 
>>>> episode of Disneynature and began adding content to our watchlist. The interface works similar to Netflix.
>>>> Once I logged in I was able to navigate the website without trouble.
>>>>
>>>>    
>>>>                   While I was able to subscribe and explore the 
>>>> Disney Plus Website using Firefox it still doesn't work well with 
>>>> Google Chrome. I was able to move around without difficulty using 
>>>> Internet Explorer but was unable to get content to play. This looks 
>>>> to me like it's a matter of a missing IE component rather than an 
>>>> accessibility issue. We obviously got someone's attention at Disney 
>>>> Streaming to address the issues blind people are having with 
>>>> signing up for and using Disney Plus. Now to see if the English version of the Disney Plus Apps are available for iOS and Apple TV.
>>>> I'll keep you posted on my progress. All the best.
>>>>
>>>>    
>>>> Peter Donahue
>>>>
>>>>    
>>>>    
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