[NFBCS] Never Go Live Until The Bugs Are Killed!

Thu Nov 14 18:50:31 UTC 2019

Peter,
I do not necessarily disagree with you. I certainly believe after 20 years post W3C WCAG implementation, equitable access to digital content should be the norm, not the exception. Even still, recognizing normative business models and development lifecycles mixed with currently existing knowledge around what is necessary for accessibility and usability (which are not synonymous), it should be no surprise we still are marginalized, and, bugs are a consistent, and normalized, part of releases—particularly for new developed products. According to Webaim, 97.8% of homepages on the internet have some accessibility errors detectable via automated scans. With the known variability in automated tools, the number rises to approximately 99.8%. Partnering with the organized blind is certainly one step; ensuring developers receive good education around accessibility requirements in bootcamps, college courses, and other trainings, is too; ensuring web developers actually have a good understanding of HTML, CSS, Javascript, and Wai-aria specifications would be nice also.
               Providing feedback for user experience and accessibility issues is a necessary first-step. Should we be angry? I am not sure; am I angry? I am often… Expecting zero errors in an initial release or subsequent releases? I think this is unrealistic.
Certainly thankful for leaders in the National Federation of the Blind and throughout the accessibility profession for speaking up; providing feedback; and ensuring we all are able to have equal access to the primary means of knowledge production in the 21st century.

--
Michael Duane Ausbun, MA
Accessibility Specialist, Program Development,
Universal Design and Accessibility Team
Salt Lake City, Utah
[WGU Learning Experience]

Western Governors University
4001 South 700 East, Suite 700
Salt Lake City, UT 84107
Michael.ausbun at wgu.edu

[Western Governors University]<wgu.edu>

From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Peter Donahue via NFBCS
Sent: Thursday, November 14, 2019 11:38 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Peter Donahue <pdonahue2 at satx.rr.com>
Subject: [NFBCS] Never Go Live Until The Bugs Are Killed!

[EXTERNAL EMAIL] WARNING: Be wise. Be cautious.

Good afternoon everyone,

It's never exceptible for a new company Website to go live until all known bugs and potential issues such as accessibility for blind visitors have been resolved. Given Disney's past history of working with the NFB on Web accessibility they could have had us conduct beta tests prior to Disney Plus going live to the general public avoiding the backlash they're getting from the blind community.

I used to build NFB Websites. Those who know remember that I never brought a site live until all known issues were resolved. I know of another well-known company that recently updated its World-Wide Website. Unlike Disney they invited several blind persons I know to work with the site development team at their corporate headquarters. When the new Website finally went live Mary and I along with others were very pleased with the work that was done to insure site accessibility. If more companies pursued partnerships with the blind community when preparing to launch a new website or to update existing sites we would have more of them. Viewing ourselves as the "Little fish in the sea" won't help matters either. Our ability to access Websites is as important as it is for other John Q. Public site visitors and we should behave like it.

Peter Donahue

-----Original Message-----
From: NFBCS [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Kevin via NFBCS
Sent: Thursday, November 14, 2019 10:50 AM
To: Star Gazer
Cc: Kevin; NFB in Computer Science Mailing List
Subject: Re: [NFBCS] Successfully Subscribed To Disney Plus

Do to other responsibilities. Site design, security issues such as
handling bug reports, updating content, and many more things that go
into it.

On 11/14/2019 11:08 AM, Star Gazer wrote:
> Why though
>
> Sent from my iPhone
>
>> On Nov 14, 2019, at 10:36 AM, Kevin <kevinsisco61784 at gmail.com<mailto:kevinsisco61784 at gmail.com>> wrote:
>>
>> It isn't acceptable it is simply a reality.
>>
>>
>>> On 11/14/2019 7:50 AM, Star Gazer wrote:
>>> Exactly right.
>>> Why wouldn't be a number one priority when accessibility means that they can legally part more customers from their money?
>>> Why does the size of the corporation make bad behavior acceptable?
>>>
>>> -----Original Message-----
>>> From: Kevin <kevinsisco61784 at gmail.com<mailto:kevinsisco61784 at gmail.com>>
>>> Sent: Wednesday, November 13, 2019 6:17 PM
>>> To: Star Gazer <pickrellrebecca at gmail.com<mailto:pickrellrebecca at gmail.com>>; NFB in Computer Science Mailing List <nfbcs at nfbnet.org<mailto:nfbcs at nfbnet.org>>
>>> Subject: Re: [NFBCS] Successfully Subscribed To Disney Plus
>>>
>>> They are a huge corporation and I'm sure they were getting it. Maybe this wasn't there number one priority.
>>>
>>>
>>>> On 11/13/2019 5:12 PM, Star Gazer wrote:
>>>> Why? Disney should have gotten it right before the site ever went live.
>>>>
>>>> Sent from my iPhone
>>>>
>>>>> On Nov 13, 2019, at 5:02 PM, Kevin via NFBCS <nfbcs at nfbnet.org<mailto:nfbcs at nfbnet.org>> wrote:
>>>>>
>>>>> I get what you're saying but that's life sometimes. It is what it is.
>>>>>
>>>>>
>>>>>> On 11/13/2019 12:52 PM, Tracy Carcione via NFBCS wrote:
>>>>>> Sounds to me like there really was a problem, until Curtis spoke up and Disney fixed it.
>>>>>> As for work-arounds to get accessibility, OK, to a point, but I am really tired of jumping through multiple hoops to get what other people just get as a matter of course.
>>>>>> I'm glad things are working well now.
>>>>>> Tracy
>>>>>>
>>>>>>
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: NFBCS [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Kevin via NFBCS
>>>>>> Sent: Wednesday, November 13, 2019 12:40 PM
>>>>>> To: nfbcs at nfbnet.org<mailto:nfbcs at nfbnet.org>
>>>>>> Cc: Kevin
>>>>>> Subject: Re: [NFBCS] Successfully Subscribed To Disney Plus
>>>>>>
>>>>>> This is great news! I think this just goes to show us that jumping the
>>>>>> gun is never a good idea. We must keep in mind that while things may
>>>>>> not be perfectly accessible we always have workarounds. As the saying
>>>>>> goes there's more than one way to skin a cat.
>>>>>>
>>>>>>
>>>>>>> On 11/12/2019 11:10 PM, Peter Donahue via NFBCS wrote:
>>>>>>> Hello everyone,
>>>>>>>
>>>>>>> This evening I successfully subscribed to Disney Plus using
>>>>>>> Firefox and JAWS 2019 under Windows 7. I was able to complete the signup
>>>>>>> process without assistance. I watched an episode of Disneynature and began
>>>>>>> adding content to our watchlist. The interface works similar to Netflix.
>>>>>>> Once I logged in I was able to navigate the website without trouble.
>>>>>>>
>>>>>>> While I was able to subscribe and explore the Disney Plus
>>>>>>> Website using Firefox it still doesn't work well with Google Chrome. I was
>>>>>>> able to move around without difficulty using Internet Explorer but was
>>>>>>> unable to get content to play. This looks to me like it's a matter of a
>>>>>>> missing IE component rather than an accessibility issue. We obviously got
>>>>>>> someone's attention at Disney Streaming to address the issues blind people
>>>>>>> are having with signing up for and using Disney Plus. Now to see if the
>>>>>>> English version of the Disney Plus Apps are available for iOS and Apple TV.
>>>>>>> I'll keep you posted on my progress. All the best.
>>>>>>>
>>>>>>> Peter Donahue
>>>>>>>
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