[NFBCS] Outlook 2016 thinking text is a command

[Tracy Carcione]

Occasionally, when I try to reply all to an email in Outlook 2016, I get a
stupid problem.  I do shift R; it opens a reply message, and, when I try to
type, it says "Key not available".  It appears to be trying to interpret
what I'm typing as commands, instead of text.  It's quite annoying.  The
only solution I've found is to close my reply and try again until it finally
lets me write my message.  Sometimes it takes several tries.

Does anyone have a better solution, or a way to stop this happening?

I am using Jaws 2020 and Windows 10.

Thanks.

Tracy