[NFBCS] Trouble with email on laptop

[Christopher Chaltain]

Since you're having this problem on your laptop, and you're having it with multiple applications, I suggest the problem is on your laptop or between your laptop and your router. Are you having these problems in a particular location? Maybe you're moving your laptop into a place where the wifi network connection is weak. Are you using the same network on both your laptop and desktop? Many routers support both the 2.4G and 5G frequencies, so your desktop may be using one network while your laptop is using the other. If so, try changing the laptop to use the same network. I'd also suggest checking your network settings and maybe comparing them between the two devices to see if you see something different on your laptop. When you encounter the problem, maybe you should also try the troubleshooting link to see what that tells you. Finally, and this isn't very likely, it may be a problem with your device driver or even your hardware. You might want to try your laptop makers web site to see if they have an updated device driver for your network card.

--
Christopher (AKA CJ)
Chaltain at Outlook

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Brian Buhrow via NFBCS
Sent: Sunday, April 18, 2021 10:50 AM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Cc: Brian Buhrow <buhrow at nfbcal.org>; Tracy Carcione <carcione at access.net>
Subject: Re: [NFBCS] Trouble with email on laptop

	hello Tracy.  I take it from your description that you have other computers on the same network that work fine for retrieiving your e-mail?  Are they connected to the same network in the same way, i.e. if your problematic computer is wireless are the other ones that work wireless as well?  Or, are they both wired?  
What version of Windows and what applications are you using on the machine that works?  
Basically, what it comes down to is that you need to isolate, as much as possible, the differences between the machines that work and the ones that don't.  Once you have an understanding of what's different between the working and non-working machines, that might help point the way toward the solution.  And, I might add that it's probably not sufficient to say both machines are running Windows 10.  You probably need to also catalog which patch version of Windows 10 each machine is running.

	Just as a first guess, I'd say it's possible your Windows firewall is tripping you up.  If you're machine is on a network that's behind a firewall that protects the entire network, then I'd try turning off the Windows firewall and testing again.  

-thanks
-Brian


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