[NFBCS] need suggestions in response to accessibility issue refusing audio captcha solution

[Vejas Vasiliauskas]

Hi Wendy, 
I'm sorry you are experiencing this ont Web site. I have never heard of audio captchas posing a potential denial of service attack risk, and I wonder how severe that risk actually is. I know that a DOS attack can be serious, but I don't really see how this can be caused by audio captchas but not picture captchas. As they pointed out in their one response, lots of companies do use them. 
I may have seen a form similar to what Curtis talked about. I hope the issue is resolved soon. 
Vejas   

> On Jul 20, 2021, at 10:56, Wendy Walker via NFBCS <nfbcs at nfbnet.org> wrote:
> 
> I will paste the body of the email below but I thought I could get
> some suggestions from this list on a proper response. The local
> electric company has inaccessible form submission on their website due
> to captcha requirements for submission with no audio captcha option
> (ironically this problem occurs also on their complaint submission
> form). The following text I just receive last night in one of several
> emails back and forth with no resolution:
> 
> Thank you again for bringing to our attention the lack of
> accessibility on the complaint form on CPS Energy’s website. We are
> sorry that your experience with this online form did not lead to a
> satisfactory outcome.
> 
> In your email, you provided a recommendation to use audio captcha as a
> way to resolve this accessibility issue with the form. While this is a
> solution used by some service providers, the broader industry
> consensus, which our internal experts agree with, is that audio
> captcha could lead to a security issues that captchas are primarily
> designed to prevent – namely the Denial of Service Attack risk.
> 
> We are currently evaluating options that would support improving the
> accessibility issues caused by Captcha, while ensuring that our
> website is not subject to malicious malware that can cause disruption
> in our service to all of our customers.
> 
> As we have additional developments, we would gladly keep you informed.
> Should you have any additional feedback or suggestions, please don’t
> hesitate to let us know.
> 
> 
> Veronica Wycoff
> ADA Coordinator
> CPS Energy
> 
> Again, any useful suggestions would be appreciated on how to respond,
> Wendy Walker
> 
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