[NFBCS] need suggestions in response to accessibility issue refusing audio captcha solution

[Jim Barbour]

I don’t know about not having an audio option, but I have seen the checkbox fail to recognize that I am not a robot. So, I don’t think this is a reliable solution.

Further, I agree with the power company that audio captures are not anywhere near as secure as visual ones. If it were me, I would ask the company for an alternate way to accomplish these online tasks, such as a number to call.

I recognize that there are plenty of people who we want to push for an online solution that does not use regular captcha, and yet is secure. I personally don’t know of any such option,  and so am uncomfortable advocating for that.

Hope this helps,

Jim

Written while on the move,, 

> On Jul 20, 2021, at 11:06 AM, Jim Denham via NFBCS <nfbcs at nfbnet.org> wrote:
> 
> Wendy:
> 
> What an unfortunate situation. You may want to suggest that instead of developing there own captcha solution, this company consider implementing an off-the-shelf solution to prevent spam. Many organizations are using Google's reCAPTCHA. This is an industry proven tool and used on a wide variety of websites. The accessibility advantage of implementing a product like this is that you may not even need to use an audio CAPTCHA as the software uses browsing history and other data in order to distinguish between humans and spam bots. 
> You can find info about Google's reCAPTCHA at:
> https://www.google.com/recaptcha/about/
> Hope this is helpful.
> Jim
> 
> -----Original Message-----
> From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Wendy Walker via NFBCS
> Sent: Tuesday, July 20, 2021 12:55 PM
> To: nfbcs at nfbnet.org
> Cc: Wendy Walker <wenintex at gmail.com>
> Subject: [NFBCS] need suggestions in response to accessibility issue refusing audio captcha solution
> 
> I will paste the body of the email below but I thought I could get
> some suggestions from this list on a proper response. The local
> electric company has inaccessible form submission on their website due
> to captcha requirements for submission with no audio captcha option
> (ironically this problem occurs also on their complaint submission
> form). The following text I just receive last night in one of several
> emails back and forth with no resolution:
> 
> Thank you again for bringing to our attention the lack of
> accessibility on the complaint form on CPS Energy's website. We are
> sorry that your experience with this online form did not lead to a
> satisfactory outcome.
> 
> In your email, you provided a recommendation to use audio captcha as a
> way to resolve this accessibility issue with the form. While this is a
> solution used by some service providers, the broader industry
> consensus, which our internal experts agree with, is that audio
> captcha could lead to a security issues that captchas are primarily
> designed to prevent - namely the Denial of Service Attack risk.
> 
> We are currently evaluating options that would support improving the
> accessibility issues caused by Captcha, while ensuring that our
> website is not subject to malicious malware that can cause disruption
> in our service to all of our customers.
> 
> As we have additional developments, we would gladly keep you informed.
> Should you have any additional feedback or suggestions, please don't
> hesitate to let us know.
> 
> 
> Veronica Wycoff
> ADA Coordinator
> CPS Energy
> 
> Again, any useful suggestions would be appreciated on how to respond,
> Wendy Walker
> 
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