[NFBCS] does anyone know what is wrong with my phone?

Sat Dec 10 07:38:45 UTC 2022

I got the SE. It was going to be a similar price to replacing the screen when you counted the trade-in value of my other phone. it was a hardware problem. You can go back to your computer. Science related activities now. I didn't know who else to ask because I had tried every single thing that I could think of. I did not know that it could be a hardware problem, because the screen was not broken at all.

Wow! This has actually been happening for a long time. Maybe for six months to a year. I thought these iOS's are just getting worse and worse. My email keeps jumping around and I'm missing messages. Now I can see my email and I can see that people answered me that I thought were ignoring me. I could've checked my email on the computer, but I thought that, despite the problems, I was doing a good job of catching any missed messages, but apparently I wasn't. I just hate checking my email on the computer, but if I had known what I was really missing than I would have.

Then Safari starts focusing incorrectly on things and losing focus, and I think, every time I update, this just gets worse and worse. Then my text messages start doing the same thing. then, I'm trying to place a call, and it says it is calling one number, but then it caus calls a different number.

And then people think that I am using my phone as an excuse because one phone can't have so many problems. I didn't realize how terrible it actually was until now that I'm on the new phone. i'm probably stuck with Samantha until tomorrow even though I want Alex. I keep getting so many security alert emails.

I have been talking to Apple Accessibility on and off and they've kept me on the phone for hours and they ran so many diagnostics about all the various problems I've been having with my phone, and they never told me that there was a hardware problem with the screen. A notification comes in, but then I go to the notifications area and it isn't there. and just a few days ago, I realized that something was wrong with the screen. I don't exactly know how I figured it out. But I thought this was recent.

I thought this was like over the last week or two. I didn't realize this had been going on for at least six months. now that I'm on this phone, I think it is amazing that I could even operate that other phone for so long.

But if someone else has this problem, definitely tell them that it is probably a hardware issue. You don't want someone else to be like me, and even be accused of ignoring someone's messages after asking for a resolution to an issue, because of some sort of power-play. then, when you explain that the phone did it, they won't believe you because somebody who is making a passive aggressive power-play, would also say the same thing. that other phone has gotten me in so much trouble. then I'm at this virtual meeting that we finally schedule, where I was accused of making a power-play by taking too long to answer, then it seems like I'm making another power-play by interrupting, because I'm so busy trying to control the screen and keep the thing on speaker that I can't keep track of who is talking. then at these meetings, I'm like, the new iOS broke zoom now, so I need 30 seconds to unmute. Move onto the next person and assume I'm coming.

And then everybody else is like, our phones are not having problems. You either can't use the phone or you have to be making this up.

And now it doesn't keep trying to play music as well when I'm trying to double tap on other things.

I thought these were all different things, more and more bugs keep happening with the iOS, the more I update, but really, it was all the same thing.

Then my voicemail would get full because I couldn't check it because it wasn't acting correctly when I tried to listen to them and delete them. I have unknowingly been skipping over search results.

I know look like a loser because other apps were not accessible that other people said were accessible.

Sorry for the long message. I just wanted to tell you about all of the unrelated things that were happening that actually were related, and now that I'm on the new phone, I realize that this has been happening for at least six months. I don't know how long. and then I tell these people, I'm trying to get it fixed. I've called Apple so many times, and it won't get fixed and then they are like, we don't believe you. That seems to be an awfully convenient excuse. if you knew all the trouble, this phone has gotten me into. yeah thanks. Someone from Apple could've told me this six months ago when I intended to call Walmart, but ended up talking to someone at the university hospital where I have medical appointments. i'm trying to talk about the three dozen eggs and two cans of biscuits I did not order, with missing items that I did order, and they think I am trying to talk about an order at the pharmacy.

And then, when people are so mad at me, because of this phone, I don't even know half the time because I can't read their messages.

Sabra Ewing

> On Dec 9, 2022, at 9:11 PM, Sabra Ewing <sabra1023 at gmail.com> wrote:
> 
> it is not a voiceover or anything software. It is an over responsive screen and now I have to get a new phone because replacing the screen is almost as expensive. I'm switching from the 11 to the SE third generation. What do you all think?😫
> 
> Sabra Ewing
> 
>> On Dec 9, 2022, at 8:00 AM, Derrick Day via NFBCS <nfbcs at nfbnet.org> wrote:
>> 
>> Sabra,
>> I would try 3 things.
>> I agree with the suggestion of cleaning your phone and case, however you already tried that so that is clearly not the issue.
>> I also agree with the malware suggestion, however that is very uncommon on IOS devices, because of the base architecture of how the device operates. Direct touch typing is not something you want, so turning it off should be a priority. To do this, go to the typing settings of voiceover and select something besides Direct Touch Typing. If this is not doable because of your voiceover malfunctioning, I would also try to have a sighted person use the device with voiceover disabled. This has the added benefit of verifying whether the issue lies with voiceover specifically. If the sighted person has no issue accessing the device, the issue is related to hardware and a screen replacement would be in order.
>> If you are able to make the voiceover settings change, determine if this fixes your issue. If the device works as normal, that delineates the issues you have stated to a voiceover abstraction problem, rather than an IOS or hardware problem.
>> The other things you mentioned, the dictation punctuation, phonetic alphabet, etc., we can discuss separately but they seem to be unrelated.
>> Definetly update us on your progress, but jumping directly to a reset may be extreme if a settings change could lead to the solution.
>> 
>> Thanks,
>> Derrick C. Day
>> 
>> From: Louis Maher via NFBCS<mailto:nfbcs at nfbnet.org>
>> Sent: Friday, December 9, 2022 6:39 AM
>> To: NFB in Computer Science Mailing List<mailto:nfbcs at nfbnet.org>
>> Cc: Louis Maher<mailto:ljmaher03 at outlook.com>
>> Subject: Re: [NFBCS] does anyone know what is wrong with my phone?
>> 
>>       Sabra,
>> 
>> Do you have access to an apple or a phone provider store? I once had an iPhone 10 X whose screen simply started malfunctioning. If you can get a knowledgeable sighted person to examine your phone, they might be able to determine that your screen is damaged. In such a case, you will have to get a new phone.
>> 
>> 
>> 
>> Regards
>> Louis Maher
>> Phone: 713-444-7838
>> Email: ljmaher03 at outlook.com
>> 
>> -----Original Message-----
>> From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Sabra Ewing via NFBCS
>> Sent: Thursday, December 8, 2022 11:47 PM
>> To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
>> Cc: Sabra Ewing <sabra1023 at gmail.com>
>> Subject: Re: [NFBCS] does anyone know what is wrong with my phone?
>> 
>> I tried, but still nothing. I think voiceover is what it's doing this because it keeps on saying that my focus is on something that it is not on, and then also it keeps on jumping my focus around
>> 
>> For example, if I'm trying to select some photos,  and then press messages, it will just do whatever it wants at this point. Maybe it will select another photo. Maybe it will go to Mail and try to email my photos when I wanted to text them. Who knows. If I'm very careful and run my finger on the screen instead of flicking, I can get it to act better, but I'm totally blind, and I don't know where everything is on the screen, and the fucking feature is available for people like me so it needs to work.
>> 
>> Apparently a new iOS update is now available and I'm letting it automatically install it tonight. I'm not sure if it will fix it. But I think at this point it's definitely voiceover. Plus, when I turn voiceover off before to get someone in person to look at these pictures that I was trying to show, they had no problem with my screen.
>> 
>> Another example is that I'm on a more professional style call, and I want to hide the keypad and press mute. It says I'm on high keypad, but then, when I press it, it press is five, eight, two, whatever number it feels like. I try to do a three finger swipe up to go to the'so then I can feel around on the screen and find the  hide keypad, button myself, but then it decided that means I want to hang up. I normally like to check through any messages for typos, but that is going to be impossible here as well because I can't get to where I need to get to change anything without it inserting, random letters, pressing other text boxes, deleting my draft, or doing whatever it wants. I have to go through that each and every time I want to modify a letter.
>> 
>> At this point, I can't type on the keyboard. I can only dictate. Then with effort, I can get it to read what is in a text box. I know it is wrong, but I can't do anything about it so I press send and they will have to figure it out. sometimes I can say select all and then delete it and start completely over.
>> 
>> That's it though. I finally figured it out when I was trying to share those photos. It just jumps everywhere and it's definitely voiceover. on Facebook earlier, I pressed notifications, but it pressed the dating tab, even though I don't even have a dating profile there. I want to read a text from Venessa, and it says that's what I'm about to do, but then it takes me to an automated text from UTA.
>> 
>> And slide to type, I believe Curtis said that is the name of it, is not working, because I am supposed to slide my finger until I hear the letter that I want and then lift my finger when I'm on the correct letter. But now I slide my finger and it just slides over every letter, and every letter gets typed. I know the layout of the keyboard and can get an approximate location but still. without voice control I would not be able to do most things now, when I have been using the same phone for years without any issue and then before that, I've been using the iPhone since 2012.
>> 
>> The phone is a lot easier and more intuitive than the computer. I was born blind and I know how to use screen readers. But basically I've been using my phone as a computer a lot so this is really annoying. and other people are doing that as well apparently. You can develop software on your phone, edit long documents, and basically do everything like a computer.
>> 
>> For some reason websites that might be an accessible on the computer or a lot more accessible on the phone, or they have an app equivalent that is accessible when the website is not. The Amazon website is very difficult unless I go to Mobile view while on the computer, and the app is a lot easier. Plus, I rely on this thing from my Authenticator app, or to get prompts to this device to confirm that it is me signing into
>> 
>> I used to have a problem where my phone wasn't ringing, but it finally got fixed. It started happening ever since I was talking to that Apple Accessibility person. I did everything he was telling me to do, but I couldn't actually focus on the meaning of it all, and listen to him at the same time. But somehow,  my ringer had been set to adjust with buttons, and the sound was set to 0%. That didn't explain why it would sometimes ring and sometimes not but now it's always ringing since I fixed that. k) but this, it's definitely voiceover, and I don't know how to fix it. things.
>> 
>> Sabra Ewing
>> 
>>>> On Dec 8, 2022, at 10:38 AM, Wendy Walker via NFBCS <nfbcs at nfbnet.org> wrote:
>>> 
>>> A couple of things you might want to try:
>>> 1.  Take off your phone case and clean both the case and the phone.
>>> Even a little debris can cause an issue.
>>> 2. Try it without the case to see if pressure from the case is making
>>> the touch screen wig out
>>> 
>>> Wendy
>>> 
>>> 
>>>>> On 12/8/22, Sabra Ewing via NFBCS <nfbcs at nfbnet.org> wrote:
>>>> it does have to do with computer science because people do ask
>>>> technology questions here, and because people in the computer science
>>>> field would be more likely to know about the programming and
>>>> everything that is going on with Apple.
>>>> 
>>>> Plus, Samantha, coming on could be a programming thing. Everything
>>>> was fine until I contacted Apple Accessibility because the
>>>> pronunciation dictionary stopped working when iOS updated. He had me
>>>> erase the phonetic alphabet of my name, and then said to redo it. But
>>>> then, when I try to dictate a replacement, it was not using the
>>>> phonetic alphabet like it should. Then he told me to switch to a
>>>> different voice like that, would do anything, but I did. It did
>>>> nothing, but ever since I did that, Samantha now comes on
>>>> occasionally. I can't get rid of her. Then he had me download a
>>>> phonetic alphabet keyboard. I asked him how that was going to work
>>>> since neither of us are linguists, and we do not know the sound of
>>>> each phonetic character.'would not answer and told me to just do it, and of course I was right, and it didn't do anything and he had me uninstall it.
>>>> 
>>>> If they don't fix it soon I guess I will have to find another program
>>>> that can listen to you speak and then type in the phonetic alphabet
>>>> and then copy and paste that. But the whole point of this is that
>>>> everything was fine, and then, after talking to Apple Accessibility,
>>>> this whole Samantha thing started. I had been talking to them for a
>>>> long time about the proximity sensor thing, which they don't care
>>>> about, but now it's partially fixed, because if you lock the screen it stays.
>>>> 
>>>> And it has to do with Nfb as well because they are closely tied with
>>>> Apple and accessibility. Actually, the only reason Apple is
>>>> accessible in the first place is because the Nfb filed a lawsuit. i'm
>>>> actually surprised how they got that to work because generally the
>>>> ADA says that a service has to be accessible, but not a product,
>>>> which is why no one is required to make accessible appliances and
>>>> other things. If this gets any worse, maybe someone should write a
>>>> resolution to get Apple to stop building new things until they have
>>>> fixed what they already have, at least where VoiceOver is concerned.
>>>> 
>>>> Sabra Ewing
>>>> 
>>>>> On Dec 7, 2022, at 7:03 PM, tyler Littlefield via NFBCS
>>>>> <nfbcs at nfbnet.org>
>>>>> wrote:
>>>>> 
>>>>> Not really sure why malware would do this.
>>>>> 
>>>>> I would say it sounds like the screen is having issues. When I got
>>>>> mine replaced they didn't properly calibrate it and it wasn't
>>>>> responding to gestures. I would try a restore, then take it into an
>>>>> apple store as the last option.
>>>>> 
>>>>> 
>>>>> Also not really sure how this is nfbcs related.
>>>>> 
>>>>> 
>>>>>> On 12/7/2022 7:19 PM, kevin SiscoKevin via NFBCS wrote:
>>>>>> Perhaps a reset of the phone is in order?  Sounds almost like
>>>>>> malware behavior but I seriously don't think that's it.  This is a strange one.
>>>>>> 
>>>>>> Kevin
>>>>>> 
>>>>>> My software store:
>>>>>> 
>>>>>> https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fko
>>>>>> -fi.com%2Fkjsisco56927&data=05%7C01%7C%7Cad39f98fa43e42ae191b08
>>>>>> dad9a8fa08%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C63806161711
>>>>>> 7810573%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzI
>>>>>> iLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=dxopl2Wlu
>>>>>> %2BNQ7vZZEKQeVgAfX%2FMndVQSRLjJEnN5J9c%3D&reserved=0
>>>>>> 
>>>>>>> On 12/7/2022 4:00 PM, Sabra Ewing via NFBCS wrote:
>>>>>>> latest iOS, iPhone 11.
>>>>>>> 
>>>>>>> The screen is not working correctly with voiceover. when I flick
>>>>>>> left and right, it sometimes does it and sometimes it goes up and
>>>>>>> down. If I'm in a place with a keyboard, it might type the letters
>>>>>>> when I'm trying to do a gesture. For example, it types letters
>>>>>>> when I'm trying to control the router.
>>>>>>> 
>>>>>>> I have used the iPhone for a long time and it is not my gestures.
>>>>>>> I forgot the name of the setting, and I can't look it up right now
>>>>>>> because of my nonworking screen, but I have the setting on where
>>>>>>> you slide to the correct letter and lift your finger to type it,
>>>>>>> but it is not doing that. It keeps typing every letter as I slide my finger over it.
>>>>>>> 
>>>>>>> Is there anything I can do? If this is a bug, they can't take
>>>>>>> years to fix this. Calling Apple Accessibility is not going to
>>>>>>> work because they keep you on there for hours and treat you like a
>>>>>>> paid user tester when you are not. they do everything possible to
>>>>>>> not report something as a bug.
>>>>>>> 
>>>>>>> I'm hoping it's not a bug and some sort of setting or something
>>>>>>> will fix it. And then I really need to get Samantha off of here,
>>>>>>> but I can't find a way to delete her. I have Alex, but sometimes
>>>>>>> she speaks  randomly. I want this smart punctuation with dictation
>>>>>>> turned off. I will dictate my punctuation marks where they need to go.
>>>>>>> 
>>>>>>> I can't even type in my pass code because of this typing thing. I
>>>>>>> can't read anything either. When I double tap to dictate it
>>>>>>> sometimes does, sometimes tries to play music or audio, and
>>>>>>> sometimes does both. Except it is not working at times either so
>>>>>>> it says speech on or speech off, or whatever, and then it
>>>>>>> activates help at times as well, which is supposed to be with four fingers.
>>>>>>> 
>>>>>>> I'm really sick of this. Each new iOS keeps getting worse and
>>>>>>> worse and worse. They don't seem to care that much about keeping
>>>>>>> accessibility up-to-date either.
>>>>>>> 
>>>>>>> Sabra Ewing
>>>>>>> _______________________________________________
>>>>>>> NFBCS mailing list
>>>>>>> NFBCS at nfbnet.org
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>>>>>> 
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>>>>> 
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>>> 
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