[NFBCS] Outlook.office.com

Fri Sep 2 13:19:28 UTC 2022

Oh, and I should have added that I'm assuming outlook.office.com is the same thing as outlook.com.

--
Christopher (AKA CJ)
Chaltain at Outlook

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Christopher Chaltain via NFBCS
Sent: Friday, September 2, 2022 8:17 AM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Cc: Christopher Chaltain <chaltain at outlook.com>
Subject: Re: [NFBCS] Outlook.office.com

I seldomly use the web interface for Outlook.com since I prefer the desktop or iPhone app, but I'm using it now, and it seems OK for a web interface to an email account. I'm able to reply to your message and read what I'm writing. If asked though, I would also recommend the desktop or iPhone app over the web interface.

That being said, there is no excuse for a company that knows it's application isn't accessible and then not doing anything about it. This is especially true for Microsoft, who's currently very proud of their accessibility.

________________________________
From: NFBCS <nfbcs-bounces at nfbnet.org> on behalf of Tracy Carcione via NFBCS <nfbcs at nfbnet.org>
Sent: Friday, September 2, 2022 7:14 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>
Subject: [NFBCS] Outlook.office.com

In the spirit of sharing info:

I recently started working for a client who uses outlook.office.com for email.  It was very difficult to use with Jaws.  I could read messages, but replying was impossible.  Either I couldn't do it at all, or I couldn't read any of what I said.

I called Microsoft Disability, and they said it just doesn't work well with screen readers.  The tech said I could try different browsers, but wasn't too hopeful any would really work.

Edge worked the best, but still not well enough to do the job.

The tech told me what I needed to find out to set up an account in Outlook the app, and, once I had the needed info, I was able to create an Outlook account and get my email, so long as I use that machine.

It doesn't seem right that Microsoft knows its online Outlook doesn't work with screen readers, but hey-ho, too bad.  Is this a commitment to accessibility?

Tracy

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