[NFBCS] Problem with Firefox

[Curtis Chong]

Hello:

 

It would be useful to do a JAWS repair if you haven't done this already.
Even if this doesn't fix the problem, it will tell you where to go next.

 

I can't see a popup blocker being the source of the problem when going to
the main page of the site.

 

Visually, do you know if page content appears on the screen?

 

Kind regards,

 

Curtis Chong

 

 

From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NFBCS
Sent: Monday, February 19, 2024 4:33 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: carcione at access.net
Subject: Re: [NFBCS] Problem with Firefox

 

The title on the page is the title I would expect, that of the website. 

I cleared the history and cookies. 

I closed and re-opened Jaws.

While Jaws was closed, I tried Narrator on the website that was acting up,
and Narrator worked.

I haven't discerned any pattern on when a website won't work.  

I copied the address of the address that wasn't working in Firefox and
opened it up in Chrome, using Jaws, and it worked fine.

I haven't found where Firefox hides pop-up blockers, but I'll Google and see
what I can find.

 

So, there are work-arounds, and it seems it's something between Firefox and
Jaws, since Narrator works.

Tracy

 

 

From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Nicole Torcolini via
NFBCS
Sent: Thursday, February 15, 2024 11:39 PM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Nicole Torcolini <torcolini at comcast.net>
Subject: Re: [NFBCS] Problem with Firefox

 

            When this happens, what does JAWS say for the title of the
window? Does it have the website title, or just Firefox? If just Firefox,
then normally closing and reopening the page helps.

            If the title of the page is there, but no content, I have
experienced this periodically. Here are a few different actions to try:

1.	Toggle the virtual cursor by pressing JAWS key plus z. The JAWS key
is normally insert, but is also caps lock if you have keyboard layout set to
laptop.
2.	ALT tab out of the window-or go to the desktop if there are no other
windows open. Release any keys that you have pressed. Finally, ALT tab back
into Firefox.
3.	Restart JAWS.
4.	Delete any/all unneeded cookies and clear the cache. As a side note,
if you are willing to take the minor risk associated with it, you can
actually set a limit on the cache size by going to about:config.

 

HTH,

Nicole

 

From: NFBCS <nfbcs-bounces at nfbnet.org <mailto:nfbcs-bounces at nfbnet.org> > On
Behalf Of Tracy Carcione via NFBCS
Sent: Thursday, February 15, 2024 9:52 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org
<mailto:nfbcs at nfbnet.org> >
Cc: carcione at access.net <mailto:carcione at access.net> 
Subject: Re: [NFBCS] Problem with Firefox

 

It does seem like something might be blocking the screen somehow, so I'll
check about pop-ups and blockers.  However, the first place I went today was
chase.com, and they don't have any pop-ups.  Still, it's worth a try.

Tracy

 

 

From: NFBCS <nfbcs-bounces at nfbnet.org <mailto:nfbcs-bounces at nfbnet.org> > On
Behalf Of dan TeVelde via NFBCS
Sent: Thursday, February 15, 2024 11:16 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org
<mailto:nfbcs at nfbnet.org> >
Cc: dan.tevelde at comcast.net <mailto:dan.tevelde at comcast.net> 
Subject: Re: [NFBCS] Problem with Firefox

 

A few years ago, I noticed this problem. At that time, it was caused by
popup blockers. I changed some security settings, and the problem went away
until last year. I can't remember or find out where or which security
settings I might change to make the problem go away. I am using Windows 11
with JAWS and NVDA. I used to see a dialog box where I could press tab and
grant permission to the browser to access the site.

 

Thanks,

Dan

 

From: NFBCS <nfbcs-bounces at nfbnet.org <mailto:nfbcs-bounces at nfbnet.org> > On
Behalf Of Peter via NFBCS
Sent: Thursday, February 15, 2024 9:49 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org
<mailto:nfbcs at nfbnet.org> >
Cc: Peter <pdonahue2 at satx.rr.com <mailto:pdonahue2 at satx.rr.com> >
Subject: Re: [NFBCS] Problem with Firefox

 

Hello Curtis and everyone,

 

Firefox is working fine here under Windows 10.

 

Peter Donahue

 

 

 

From: NFBCS <nfbcs-bounces at nfbnet.org <mailto:nfbcs-bounces at nfbnet.org> > On
Behalf Of Curtis Chong via NFBCS
Sent: Thursday, February 15, 2024 9:35 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org
<mailto:nfbcs at nfbnet.org> >
Cc: Curtis Chong <chong.curtis at gmail.com <mailto:chong.curtis at gmail.com> >;
carcione at access.net <mailto:carcione at access.net> 
Subject: Re: [NFBCS] Problem with Firefox

 

Hello Tracy:

 

I had a similar problem with Firefox-a browser which I use
intermittently-but it seems to have disappeared today (at least for me). I
am using Windows 11 with the latest update to JAWS 2024. One thing to try is
to recycle JAWS to see if anything changes. A question I would have is
whether you are noticing a pattern. Are there websites where this problem
happens all the time? I just tried NPR and NFB today, and neither site
exhibited the problem you reported.

 

Best wishes,

 

Curtis Chong

 

From: NFBCS <nfbcs-bounces at nfbnet.org <mailto:nfbcs-bounces at nfbnet.org> > On
Behalf Of Tracy Carcione via NFBCS
Sent: Thursday, February 15, 2024 6:18 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org
<mailto:nfbcs at nfbnet.org> >
Cc: carcione at access.net <mailto:carcione at access.net> 
Subject: [NFBCS] Problem with Firefox

 

I've been using Firefox for years and it's been fine, but in the last few
days an odd thing has occasionally happened.  Sometimes a website opens and
I can't move using the cursor keys, only the tab.  This makes it very hard
to tell what's happening or read the info I'm looking for.  If I try reading
a line with insert-up-arrow, it just says blank.  Same if I try reading with
the Jaws cursor.  If I restart my PC, it usually fixes the problem, but it
comes back next day or some time.  

I can use Chrome instead, but Firefox is the default on my machine, so it's
where email links automatically go.

I'm using Windows10 and the latest Jaws. 

Any ideas how to fix this problem, besides ditching Firefox?

Thanks.

Tracy

 

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