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<meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body dir="auto">Hello,<br><blockquote type="cite"><div dir="ltr"><div class="WordSection1"><p class="MsoNormal"><o:p></o:p></p>
<p class="MsoNormal">I have just had a positive experience using JAWS 2023 when someone from my IT department remotes into my computer using software from the company Beyond Trust
<a href="http://www.beyondtrust.com">www.beyondtrust.com</a>.<o:p></o:p></p>
<p class="MsoNormal">As a totally blind person, I was able to use the screen reader JA<span style="font-family:"Arial",sans-serif">WS 2023 and
</span>a refreshable braille display from HumanWare to review information on the screen and select a button that gives access to my computer for the IT technician.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Beyond Trust provides an IT technician with the ability to remote into a windows machine.<o:p></o:p></p>
<p class="MsoNormal">At work I will get in contact with IT on the phone and the IT person will say a window has just popped up on your computer.<o:p></o:p></p>
<p class="MsoNormal">They direct me to just click the "allow" button.<o:p></o:p></p>
<p class="MsoNormal">With JAWS 2022 I could see the name of the window but the contents of the window was blank.<o:p></o:p></p>
<p class="MsoNormal">I have been asking someone who has an office near mine to stop by my office and click the "allow" button so I could proceed with the transaction.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When I could not find such a person I had to schedule remote IT sessions around my part-time sighted assistant's schedule.<o:p></o:p></p>
<p class="MsoNormal">This has been a big problem and it looks like now that it has been resolved.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">With JAWS 2023 I can now see "person" is trying to take full access of your computer.<o:p></o:p></p>
<p class="MsoNormal">There is also the word "allow" on the screen.<o:p></o:p></p>
<p class="MsoNormal">If I press tab it brings focus to "allow".<o:p></o:p></p>
<p class="MsoNormal">I then press space to select "allow" and the IT technician can go forward with installing software and so-on.<o:p></o:p></p>
<p class="MsoNormal">The "allow" feature times out pretty rapidly.<o:p></o:p></p>
<p class="MsoNormal">The IT tech needed to re-issue the invite and once they told me they had, I pressed tab, observed I was on "allow" and selected it quickly.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Separately, I observed that I can log out of my account by pressing alt-ctrl-delete, down-arrow to log-out and enter.<o:p></o:p></p>
<p class="MsoNormal">Once I am logged out, the IT tech can take control of my computer without me having to select the "allow" button with the associated time-out problems.<o:p></o:p></p>
<p class="MsoNormal">I can also log-out by clicking restart but this takes longer.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal">John<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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