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<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal">I am in touch with Beyond Trust about their remote session software.<o:p></o:p></p>
<p class="MsoNormal">You can contact Beyond Trust yourself by e-mailing <a href="mailto:mysupport@beyondtrust.com">
mysupport@beyondtrust.com</a>.<o:p></o:p></p>
<p class="MsoNormal">I wrote the following information to Beyond Trust.<o:p></o:p></p>
<p class="MsoNormal">At the top of my correspondence you can see I am encouraging them to post a section on their website about accessibility and the working solution with Jaws for Windows.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I do wish for Beyond Trust to get back to me and let me know that the accessible solution is being shared with other blind users who contact Beyond Trust.<o:p></o:p></p>
<p class="MsoNormal">Placing some information about the accessible solution on the Beyond Trust web site would be most helpful for reaching blind users.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I wish to thank Beyond Trust for its commitment to accessibility and to blind individuals using its products and services.<o:p></o:p></p>
<p class="MsoNormal">If Beyond Trust should change its user-interface, please include accessibility testing by a blind individual before releasing the software update to business customers.<o:p></o:p></p>
<p class="MsoNormal">I am happy to help Beyond Trust in any way that I can.<o:p></o:p></p>
<p class="MsoNormal">You can also reach me at my personal e-mail <a href="mailto:johnmillerphd@hotmail.com">
johnmillerphd@hotmail.com</a>.<o:p></o:p></p>
<p class="MsoNormal">Please respond letting me know that an individual at BeyondTrust has reviewed this note of thanks.<o:p></o:p></p>
<p class="MsoNormal">Please share with your development team the information I provide below.<o:p></o:p></p>
<p class="MsoNormal">I believe that many blind individuals are interacting with services from Beyond Trust and may not know how accessible the interaction now is.<o:p></o:p></p>
<p class="MsoNormal">Please consider placing this accessibility information at a prominent location on the BeyondTrust.com web site such as a link accessibility and a category accepting a remote session using a screen reader Jaws for Windows.<o:p></o:p></p>
<p class="MsoNormal">Some small footnotes or comments: when I opened this case with Beyond Trust the acknowledgement e-mail went to the "other" view in my inbox. I could not find it and this puzzled me for some time.<o:p></o:p></p>
<p class="MsoNormal">A blind person can toggle "focused" or "other by being in a list of e-mails in Office 365 and pressing alt-v, tab once, then select the checkbox for focused or other by pressing spacebar.<o:p></o:p></p>
<p class="MsoNormal">When the technician told me a pop-up window would appear on my machine, I did not know I needed to press alt-tab to bring the new window into focus.<o:p></o:p></p>
<p class="MsoNormal">At my company the title of the pop-up window created by Beyond Trust software begins with "remote".<o:p></o:p></p>
<p class="MsoNormal">Using Jaws for Windows, when a window is in focus the blind user can get the title of the window with the Jaws command insert + t.<o:p></o:p></p>
<p class="MsoNormal">I am able to click the "allow" button by alt-tabbing to the remote window,<o:p></o:p></p>
<p class="MsoNormal">pressing tab once to bring the allow button into focus, and pressing spacebar to select the button.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">important information about accepting a BeyondTrust remote session using the screen reader Jaws for Windows 2023 follows:<o:p></o:p></p>
<p class="MsoNormal">Starting in December 2022 I have had a positive experience using JAWS 2023 from Vispero
<a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.freedomscientific.com%2F&data=05%7C01%7C%7Caef41fbb23e44adc646808dafb146a66%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638098362361315359%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=WKQ%2F8m2ZnKEkejwXWYgR70FZq57weRLLIBYUdIdjfvk%3D&reserved=0">
www.freedomscientific.com</a> when someone from my IT department remotes into my computer using software from the company Beyond Trust
<a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.beyondtrust.com%2F&data=05%7C01%7C%7Caef41fbb23e44adc646808dafb146a66%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638098362361315359%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mBwHa0O4czg1vAx9Z4hSL%2BsSvp0%2BeZptR%2F1bZr2pojw%3D&reserved=0">
www.beyondtrust.com</a>.<o:p></o:p></p>
<p class="MsoNormal">I believe this process did not work with earlier releases of Jaws.<o:p></o:p></p>
<p class="MsoNormal">As a totally blind person, I was able to use the screen reader JAWS 2023 and a refreshable braille display from HumanWare to review information on the screen and select a button that gives access to my computer for the IT technician.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Beyond Trust provides an IT technician with the ability to remote into a windows machine.<o:p></o:p></p>
<p class="MsoNormal">At work I will get in contact with IT on the phone and the IT person will say a window has just popped up on your computer.<o:p></o:p></p>
<p class="MsoNormal">They direct me to just click the "allow" button.<o:p></o:p></p>
<p class="MsoNormal">With JAWS 2022 I could see the name of the window but the contents of the window was blank.<o:p></o:p></p>
<p class="MsoNormal">I have been asking someone who has an office near mine to stop by my office and click the "allow" button so I could proceed with the transaction.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When I could not find such a person I had to schedule remote IT sessions around my part-time sighted assistant's schedule.<o:p></o:p></p>
<p class="MsoNormal">This has been a big problem and it looks like now that it has been resolved.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">With JAWS 2023 I can now see "person" is trying to take full access of your computer.<o:p></o:p></p>
<p class="MsoNormal">There is also the word "allow" on the screen.<o:p></o:p></p>
<p class="MsoNormal">If I press tab it brings focus to "allow".<o:p></o:p></p>
<p class="MsoNormal">I then press space to select "allow" and the IT technician can go forward with installing software and so-on.<o:p></o:p></p>
<p class="MsoNormal">The "allow" feature times out pretty rapidly.<o:p></o:p></p>
<p class="MsoNormal">The IT tech needed to re-issue the invite and once they told me they had, I pressed tab, observed I was on "allow" and selected it quickly.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Separately, I observed that I can log out of my account by pressing alt-ctrl-delete, down-arrow to log-out and enter.<o:p></o:p></p>
<p class="MsoNormal">Once I am logged out, the IT tech can take control of my computer without me having to select the "allow" button with the associated time-out problems.<o:p></o:p></p>
<p class="MsoNormal">I can also log-out by clicking restart but this takes longer.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal">John<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal">John<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal">John<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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