<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>I use the Office 365 product, but there are times, when, for whatever reason, Office has put me in the Office-on-line product. Tracy, make sure that isn’t happening.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Dave<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> NFBCS <nfbcs-bounces@nfbnet.org> <b>On Behalf Of </b>Curtis Chong via NFBCS<br><b>Sent:</b> Thursday, June 1, 2023 2:32 PM<br><b>To:</b> 'NFB in Computer Science Mailing List' <nfbcs@nfbnet.org><br><b>Cc:</b> Curtis Chong <chong.curtis@gmail.com>; carcione@access.net<br><b>Subject:</b> Re: [NFBCS] Jaws and Outlook<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>Hello Tracy:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>Now I am confused. Sorry.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>You said you are not and do not want to be subscribed to the Microsoft 365 product. You said that it has never worked since you installed Outlook except under circumstances that you cannot replicate.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>If you are actually using Outlook 2019, my understanding here is that you have never been able to move through your list of messages (say, in the inbox) and have each message summary read as you move up or down with the appropriate arrow key. This is indeed a problem that needs to be looked at by the fine folks at Vispero who, I suspect, will kind of encourage you to get the subscription product. You should not have to do this, although I will say, full disclosure, that I am using the subscription product and it works quite nicely for me.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>If I were in your position, I would try a couple of things, time permitting of course.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>First, I would run a JAWS repair or perform a complete re-installation.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>If that doesn’t fix the problem, I would then try a complete re-install of the Office product that you have, again time permitting of course.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>I know that your time is at a premium, but there are times when contacting the right technical support person at Vispero can fix a specific problem; yes, I have had success with Vispero technical support. This would be my first attempt at fixing this problem if I was in your position.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>Sorry that I can’t suggest much else here.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>Curtis Chong<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Tracy Carcione via NFBCS<br><b>Sent:</b> Thursday, June 01, 2023 1:09 PM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> <a href="mailto:carcione@access.net">carcione@access.net</a><br><b>Subject:</b> Re: [NFBCS] Jaws and Outlook<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi Curtis.<o:p></o:p></p><p class=MsoNormal>No, I’m not subscribed to MS365, nor do I want to be, really. <o:p></o:p></p><p class=MsoNormal>It’s never worked since I installed Outlook, except in certain circumstances which I can’t replicate and don’t understand. I’ve had a Jaws update since, but nothing changed.<o:p></o:p></p><p class=MsoNormal>It is annoying, because I have to manually read each thing as I arrow through, which takes a lot more time and repetitive keystrokes. <o:p></o:p></p><p class=MsoNormal>Tracy<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Curtis Chong via NFBCS<br><b>Sent:</b> Thursday, June 1, 2023 11:16 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> Curtis Chong <<a href="mailto:chong.curtis@gmail.com">chong.curtis@gmail.com</a>>; <a href="mailto:carcione@access.net">carcione@access.net</a><br><b>Subject:</b> Re: [NFBCS] Jaws and Outlook<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>Hello Tracy:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>When, exactly, did this problem start? Was it after an Office update or a JAWS update?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>When you say you are running Outlook 2019, I assume you are not on the Microsoft 365 subscription. Is this accurate?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>I feel your pain. Not being able to hear a message summary while arrowing up or down through the list of messages is frustrating.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'>Curtis Chong<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Tracy Carcione via NFBCS<br><b>Sent:</b> Thursday, June 01, 2023 6:20 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> <a href="mailto:carcione@access.net">carcione@access.net</a><br><b>Subject:</b> [NFBCS] Jaws and Outlook<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Jaws does not automatically read message titles when I arrow through my Outlook inbox most of the time. I am running the latest Jaws and Outlook 2019. <o:p></o:p></p><p class=MsoNormal>I have tried maximizing the window, but that doesn’t help. <o:p></o:p></p><p class=MsoNormal>The only times it does read when I arrow is after I’ve had a Teamviewer session open to have AIRA help me with some web page.<o:p></o:p></p><p class=MsoNormal>However, I tried starting Teamviewer today, without anyone connecting to it, and that didn’t have the same effect.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I looked in Startup, and I only see programs I expect there. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Anyone have any ideas? I can call FS, but I don’t know if they’ll have a solution. <o:p></o:p></p><p class=MsoNormal>Tracy<o:p></o:p></p></div></body></html>