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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> Thanks.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Nicole<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> NFBCS <nfbcs-bounces@nfbnet.org> <b>On Behalf Of </b>Steve Shelton via NFBCS<br><b>Sent:</b> Sunday, July 23, 2023 4:36 PM<br><b>To:</b> 'NFB in Computer Science Mailing List' <nfbcs@nfbnet.org><br><b>Cc:</b> Steve Shelton <stevesheltonokc@gmail.com><br><b>Subject:</b> Re: [NFBCS] JAWS Use Virtual Ribbon Menus Keeps Saying Blank<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I had the same problem and called JAWS technical support. I was told that an update from Microsoft likely broke the JAWS virtual menu feature. Freedom Scientific will work on a resolution for JAWS and push out a JAWS update at some point. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>As a work around, I turned off the JAWS virtual menu option and can now access ribbons again. I don’t plan to go back to the virtual menu even if the problem gets resolved. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Regards,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><br clear=all><span style='mso-ligatures:none'><o:p></o:p></span></p><p class=MsoNormal>Steve<o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Nicole Torcolini via NFBCS<br><b>Sent:</b> Sunday, July 23, 2023 5:41 PM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> Nicole Torcolini <<a href="mailto:torcolini@comcast.net">torcolini@comcast.net</a>><br><b>Subject:</b> [NFBCS] JAWS Use Virtual Ribbon Menus Keeps Saying Blank<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> I think that I have Office 2021; I don’t know for sure because I cannot get to the Help menu in the different programs. I have the latest version of JAWS. I am running Windows 10 64 bit. I think that this happened after the latest JAWS update, but it could have been after an update to Windows, Office, etc. I turn on the “Use Virtual Ribbon Menus” option in the JAWS setting. Before, it worked fine. Now, if this is turned on, it just says blank. Sometimes, if I can manage to move into and back out of a submenu, it will start speaking the information, but most of the time it just says blank. Has anyone else had this problem?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Nicole<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p></div></body></html>