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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> When this happens, what does JAWS say for the title of the window? Does it have the website title, or just Firefox? If just Firefox, then normally closing and reopening the page helps.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'> If the title of the page is there, but no content, I have experienced this periodically. Here are a few different actions to try:<o:p></o:p></span></p><ol style='margin-top:0in' start=1 type=1><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Toggle the virtual cursor by pressing JAWS key plus z. The JAWS key is normally insert, but is also caps lock if you have keyboard layout set to laptop.<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>ALT tab out of the window—or go to the desktop if there are no other windows open. Release any keys that you have pressed. Finally, ALT tab back into Firefox.<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Restart JAWS.<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Delete any/all unneeded cookies and clear the cache. As a side note, if you are willing to take the minor risk associated with it, you can actually set a limit on the cache size by going to about:config.<o:p></o:p></span></li></ol><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>HTH,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Nicole<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> NFBCS <nfbcs-bounces@nfbnet.org> <b>On Behalf Of </b>Tracy Carcione via NFBCS<br><b>Sent:</b> Thursday, February 15, 2024 9:52 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <nfbcs@nfbnet.org><br><b>Cc:</b> carcione@access.net<br><b>Subject:</b> Re: [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>It does seem like something might be blocking the screen somehow, so I’ll check about pop-ups and blockers. However, the first place I went today was chase.com, and they don’t have any pop-ups. Still, it’s worth a try.<o:p></o:p></p><p class=MsoNormal>Tracy<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>dan TeVelde via NFBCS<br><b>Sent:</b> Thursday, February 15, 2024 11:16 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> <a href="mailto:dan.tevelde@comcast.net">dan.tevelde@comcast.net</a><br><b>Subject:</b> Re: [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>A few years ago, I noticed this problem. At that time, it was caused by popup blockers. I changed some security settings, and the problem went away until last year. I can’t remember or find out where or which security settings I might change to make the problem go away. I am using Windows 11 with JAWS and NVDA. I used to see a dialog box where I could press tab and grant permission to the browser to access the site.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal>Dan<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Peter via NFBCS<br><b>Sent:</b> Thursday, February 15, 2024 9:49 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> Peter <<a href="mailto:pdonahue2@satx.rr.com">pdonahue2@satx.rr.com</a>><br><b>Subject:</b> Re: [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hello Curtis and everyone,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Firefox is working fine here under Windows 10.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Peter Donahue<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Curtis Chong via NFBCS<br><b>Sent:</b> Thursday, February 15, 2024 9:35 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> Curtis Chong <<a href="mailto:chong.curtis@gmail.com">chong.curtis@gmail.com</a>>; <a href="mailto:carcione@access.net">carcione@access.net</a><br><b>Subject:</b> Re: [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Hello Tracy:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>I had a similar problem with Firefox—a browser which I use intermittently—but it seems to have disappeared today (at least for me). I am using Windows 11 with the latest update to JAWS 2024. One thing to try is to recycle JAWS to see if anything changes. A question I would have is whether you are noticing a pattern. Are there websites where this problem happens all the time? I just tried NPR and NFB today, and neither site exhibited the problem you reported.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Best wishes,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Curtis Chong<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Tracy Carcione via NFBCS<br><b>Sent:</b> Thursday, February 15, 2024 6:18 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> <a href="mailto:carcione@access.net">carcione@access.net</a><br><b>Subject:</b> [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve been using Firefox for years and it’s been fine, but in the last few days an odd thing has occasionally happened. Sometimes a website opens and I can’t move using the cursor keys, only the tab. This makes it very hard to tell what’s happening or read the info I’m looking for. If I try reading a line with insert-up-arrow, it just says blank. Same if I try reading with the Jaws cursor. If I restart my PC, it usually fixes the problem, but it comes back next day or some time. <o:p></o:p></p><p class=MsoNormal>I can use Chrome instead, but Firefox is the default on my machine, so it’s where email links automatically go.<o:p></o:p></p><p class=MsoNormal>I’m using Windows10 and the latest Jaws. <o:p></o:p></p><p class=MsoNormal>Any ideas how to fix this problem, besides ditching Firefox?<o:p></o:p></p><p class=MsoNormal>Thanks.<o:p></o:p></p><p class=MsoNormal>Tracy<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>