<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"></div><div dir="ltr">Hi Tracy:</div><div dir="ltr"><br></div><div dir="ltr">Just download the latest JAWS from Freedom Scientific then run it. This is the easiest way to do a JAWS repair. I am a minimal user of Aira, but with Team Viewer, Aira can connect to my system to tell me what is on screen and also to activate those pesky and inaccessible controls on web pages.</div><div dir="ltr"><br></div><div dir="ltr">Take care.</div><div dir="ltr"><br></div><div dir="ltr">Best wishes,</div><div dir="ltr"><br></div><div dir="ltr">Curtis</div><div dir="ltr"><br>On Feb 21, 2024, at 3:53 AM, Tracy Carcione via NFBCS <nfbcs@nfbnet.org> wrote:<br><br></div><div dir="ltr"><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"><meta name="Generator" content="Microsoft Word 15 (filtered medium)"><style>@font-face { font-family: "Cambria Math"; }
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal">Hi Curtis. <o:p></o:p></p><p class="MsoNormal">I don’t know what appears on the screen. I only attach a monitor to this PC when I really need one. Sometimes that’s a problem, though usually not. <o:p></o:p></p><p class="MsoNormal">I have looked for the way to repair Jaws, but can’t find it at all. Maybe I’ll give the charmers at FS tech support a call. <o:p></o:p></p><p class="MsoNormal">Tracy<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> NFBCS <nfbcs-bounces@nfbnet.org> <b>On Behalf Of </b>Curtis Chong via NFBCS<br><b>Sent:</b> Monday, February 19, 2024 9:37 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <nfbcs@nfbnet.org><br><b>Cc:</b> Curtis Chong <chong.curtis@gmail.com>; carcione@access.net<br><b>Subject:</b> Re: [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Hello:<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">It would be useful to do a JAWS repair if you haven't done this already. Even if this doesn't fix the problem, it will tell you where to go next.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">I can't see a popup blocker being the source of the problem when going to the main page of the site.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Visually, do you know if page content appears on the screen?<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Kind regards,<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Curtis Chong<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Tracy Carcione via NFBCS<br><b>Sent:</b> Monday, February 19, 2024 4:33 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> <a href="mailto:carcione@access.net">carcione@access.net</a><br><b>Subject:</b> Re: [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">The title on the page is the title I would expect, that of the website. <o:p></o:p></p><p class="MsoNormal">I cleared the history and cookies. <o:p></o:p></p><p class="MsoNormal">I closed and re-opened Jaws.<o:p></o:p></p><p class="MsoNormal">While Jaws was closed, I tried Narrator on the website that was acting up, and Narrator worked.<o:p></o:p></p><p class="MsoNormal">I haven’t discerned any pattern on when a website won’t work. <o:p></o:p></p><p class="MsoNormal">I copied the address of the address that wasn’t working in Firefox and opened it up in Chrome, using Jaws, and it worked fine.<o:p></o:p></p><p class="MsoNormal">I haven’t found where Firefox hides pop-up blockers, but I’ll Google and see what I can find.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">So, there are work-arounds, and it seems it’s something between Firefox and Jaws, since Narrator works.<o:p></o:p></p><p class="MsoNormal">Tracy<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Nicole Torcolini via NFBCS<br><b>Sent:</b> Thursday, February 15, 2024 11:39 PM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> Nicole Torcolini <<a href="mailto:torcolini@comcast.net">torcolini@comcast.net</a>><br><b>Subject:</b> Re: [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> When this happens, what does JAWS say for the title of the window? Does it have the website title, or just Firefox? If just Firefox, then normally closing and reopening the page helps.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> If the title of the page is there, but no content, I have experienced this periodically. Here are a few different actions to try:<o:p></o:p></span></p><ol style="margin-top:0in" start="1" type="1"><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Toggle the virtual cursor by pressing JAWS key plus z. The JAWS key is normally insert, but is also caps lock if you have keyboard layout set to laptop.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">ALT tab out of the window—or go to the desktop if there are no other windows open. Release any keys that you have pressed. Finally, ALT tab back into Firefox.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Restart JAWS.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Delete any/all unneeded cookies and clear the cache. As a side note, if you are willing to take the minor risk associated with it, you can actually set a limit on the cache size by going to about:config.<o:p></o:p></span></li></ol><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">HTH,<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Nicole<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Tracy Carcione via NFBCS<br><b>Sent:</b> Thursday, February 15, 2024 9:52 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> <a href="mailto:carcione@access.net">carcione@access.net</a><br><b>Subject:</b> Re: [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">It does seem like something might be blocking the screen somehow, so I’ll check about pop-ups and blockers. However, the first place I went today was chase.com, and they don’t have any pop-ups. Still, it’s worth a try.<o:p></o:p></p><p class="MsoNormal">Tracy<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>dan TeVelde via NFBCS<br><b>Sent:</b> Thursday, February 15, 2024 11:16 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> <a href="mailto:dan.tevelde@comcast.net">dan.tevelde@comcast.net</a><br><b>Subject:</b> Re: [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">A few years ago, I noticed this problem. At that time, it was caused by popup blockers. I changed some security settings, and the problem went away until last year. I can’t remember or find out where or which security settings I might change to make the problem go away. I am using Windows 11 with JAWS and NVDA. I used to see a dialog box where I could press tab and grant permission to the browser to access the site.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Thanks,<o:p></o:p></p><p class="MsoNormal">Dan<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Peter via NFBCS<br><b>Sent:</b> Thursday, February 15, 2024 9:49 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> Peter <<a href="mailto:pdonahue2@satx.rr.com">pdonahue2@satx.rr.com</a>><br><b>Subject:</b> Re: [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Hello Curtis and everyone,<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Firefox is working fine here under Windows 10.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Peter Donahue<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Curtis Chong via NFBCS<br><b>Sent:</b> Thursday, February 15, 2024 9:35 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> Curtis Chong <<a href="mailto:chong.curtis@gmail.com">chong.curtis@gmail.com</a>>; <a href="mailto:carcione@access.net">carcione@access.net</a><br><b>Subject:</b> Re: [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Hello Tracy:<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">I had a similar problem with Firefox—a browser which I use intermittently—but it seems to have disappeared today (at least for me). I am using Windows 11 with the latest update to JAWS 2024. One thing to try is to recycle JAWS to see if anything changes. A question I would have is whether you are noticing a pattern. Are there websites where this problem happens all the time? I just tried NPR and NFB today, and neither site exhibited the problem you reported.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Best wishes,<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Curtis Chong<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> NFBCS <<a href="mailto:nfbcs-bounces@nfbnet.org">nfbcs-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Tracy Carcione via NFBCS<br><b>Sent:</b> Thursday, February 15, 2024 6:18 AM<br><b>To:</b> 'NFB in Computer Science Mailing List' <<a href="mailto:nfbcs@nfbnet.org">nfbcs@nfbnet.org</a>><br><b>Cc:</b> <a href="mailto:carcione@access.net">carcione@access.net</a><br><b>Subject:</b> [NFBCS] Problem with Firefox<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">I’ve been using Firefox for years and it’s been fine, but in the last few days an odd thing has occasionally happened. Sometimes a website opens and I can’t move using the cursor keys, only the tab. This makes it very hard to tell what’s happening or read the info I’m looking for. If I try reading a line with insert-up-arrow, it just says blank. Same if I try reading with the Jaws cursor. If I restart my PC, it usually fixes the problem, but it comes back next day or some time. <o:p></o:p></p><p class="MsoNormal">I can use Chrome instead, but Firefox is the default on my machine, so it’s where email links automatically go.<o:p></o:p></p><p class="MsoNormal">I’m using Windows10 and the latest Jaws. <o:p></o:p></p><p class="MsoNormal">Any ideas how to fix this problem, besides ditching Firefox?<o:p></o:p></p><p class="MsoNormal">Thanks.<o:p></o:p></p><p class="MsoNormal">Tracy<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p></div><span>_______________________________________________</span><br><span>NFBCS mailing list</span><br><span>NFBCS@nfbnet.org</span><br><span>http://nfbnet.org/mailman/listinfo/nfbcs_nfbnet.org</span><br><span>To unsubscribe, change your list options or get your account info for NFBCS:</span><br><span>http://nfbnet.org/mailman/options/nfbcs_nfbnet.org/chong.curtis%40gmail.com</span><br></div></body></html>