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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#467886" vlink="#96607D" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>I think Cisco is a horrible company to work with. I dropped out of a cyber security program because I couldn’t get Packet Tracer to work at all. Their voluntary product accessibility template is a joke. People from the school I was attending scheduled a meeting with Cisco and me to discuss my concerns. Cisco indicated they used to have a blind accessibility tester but that they no longer have people with disabilities testing their software. I presented my objections to this and the people from Cisco asked me what it was worth it to them to have people with disabilities test their software. I tried to calmly explain what accessibility testing is and the importance of including people with disabilities at every stage of product development. I tried being persuasive and they were tone-deaf. The meeting turned ugly and I yelled at them. No doubt it was an embarrassment for them considering they had members of an international accessibility team in the meeting. Cisco essentially accused me of not learning or using their keyboard commands. They said in so many words that I was a liar.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>I hate burning bridges with a software company but my patience was wearing thin. There is a cyber security program hosted by National Industries for the Blind that works with Cisco. I don’t see any documentation anywhere about how they work with Packet Tracer. There may be other software applications your student can use but I’m not familiar with them. I hate being so harsh in an e-mail but enough is enough.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Dan<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none'> NFBCS <nfbcs-bounces@nfbnet.org> <b>On Behalf Of </b>Cook, Avery B via NFBCS<br><b>Sent:</b> Tuesday, September 15, 2026 9:50 AM<br><b>To:</b> nfbcs@nfbnet.org<br><b>Cc:</b> Cook, Avery B <avery.cook@sctcc.edu><br><b>Subject:</b> [NFBCS] Accessibility of PacketTracer<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'>Good Morning al! <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'>I hope this email finds your week going well! I am the Accessibility Services Coordinator at St. Cloud Technical & Community College and I am working with a student who is blind and has started in our Cybersecurity program this semester. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'>I was hoping to reach out to this amazing brain trust of professionals to see if anyone has any experience working with a software called PacketTracer through Cisco. The student has been having trouble with their screenreader using this software. The folks at Cisco have assured us that things are fully accessible, but we are still finding hiccups. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'>In summary, the instructions in PacketTracer work with the student’s screen reader but the command line window to configure in PacketTracer is full not working with the screen reader. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'>Does anyone have any thoughts on how to best support this student? <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'>Thank you for your time! <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'>AC<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt;font-family:"Times",serif;color:black'>Avery Cook, M.S.</span><span style='font-size:16.0pt;font-family:"Times",serif;color:black;mso-ligatures:none'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#5F783A'>Accessibility Services Coordinator | SCTCC Women’s Club Staff Advisor <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>St. Cloud Technical & Community College<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>1540 Northway Drive, St Cloud, MN 56303-1240­<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>320.308.5064 | </span><span style='color:black'><a href="mailto:avery.cook@sctcc.edu" title="avery.cook@sctcc.edu"><span style='color:#5F783A'>avery.cook@sctcc.edu</span></a></span><span style='color:#538135'> </span><span style='color:black'>| </span><span style='color:#5F783A'><a href="https://www.sctcc.edu/accessibility-services"><span style='color:#5F783A'>sctcc.edu/accessibility-services</span></a></span><span style='color:#538135'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#538135'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:16.0pt;color:#5F783A'><a href="https://sctcc.edu/accessibility-scheduling"><span style='color:#5F783A'>Click Here to Book an Appointment</span></a><o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>Pronouns: She | Her | Hers<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='line-height:14.65pt'><b>TRULY HUMAN NOTICE:</b> Getting this email out of typical working hours? The ways in which we work have changed. Everyone processes information in different ways and often at different times than what we think of as typical. We now often work at a digitally-enabled relentless pace, which can disrupt our ability to sleep enough, eat right, exercise, and spend time with the people that matter most. <u>I am sending you this email at a time that works for me. I only expect you to respond to it when convenient to you.<o:p></o:p></u></p><p class=MsoNormal style='line-height:14.65pt'><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:10.0pt;line-height:115%'><span style='mso-ligatures:none'><img border=0 width=288 height=92 style='width:3.0in;height:.9583in' id="Picture_x0020_3" src="cid:image001.jpg@01DD44FF.AEEE1250" alt="The SCTCC Logo: a green and orange circle with the words St. Cloud Technical and Community College (a member of Minnesota State). "></span><span style='mso-ligatures:none'><o:p></o:p></span></p><p class=MsoNormal><b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></i></b></p><p class=MsoNormal><b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>St. Cloud Technical & Community College Mission</span></i></b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>: We provide the education, training, and support necessary for equitable participation in our society, economy, and democracy.<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></i></p><p class=MsoNormal><b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>**Confidentiality Notice</span></i></b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>: The information included in this e-mail is intended only for the recipient to whom it is addressed. The message and any attachments may contain confidential information. Any transmission or disclosure of the information by persons other than the intended recipient is prohibited. If you received this information in error, please contact the sender and delete the information immediately.</span></i><span style='font-family:"Calibri",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>