[Nfbf-l] TSA Cares Center

[Jody W. Ianuzzi]

Forwarding:

Merry Christmas!

JODY

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*Subject:* Launch of TSA Cares****

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On the quarterly TSA Disability Coalition teleconference held last week, we

informed our members that TSA planned to launch TSA Cares, a toll-free

helpline to provide information and assistance to passengers with

disabilities and medical conditions and their families before they fly.  We

are excited to announce that TSA Cares is now available and accepting

calls. ****

 

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Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling

with questions about screening policies, procedures and what to expect at

the security checkpoint.  Travelers who are deaf or hard of hearing can use

a relay service to contact TSA Cares or can e-mail
TSA-ContactCenter at dhs.gov.

The hours of operation for the TSA Cares helpline are Monday through Friday

9 a.m. - 9 p.m. EST, excluding federal holidays. After hours, travelers can

find information about traveling with disabilities and medical needs on

TSA's website at:

http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/****

 

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When a passenger with a disability or medical condition calls TSA Cares, a

representative will provide assistance, either with information about

screening that is relevant to the passenger's specific disability or

medical condition, or the passenger may be referred to disability experts

at TSA. TSA recommends that passengers call approximately 72 hours ahead of

travel so that TSA Cares has the opportunity to coordinate checkpoint

support with a TSA Customer Service Manager located at the airport when

necessary.****

 

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TSA will issue a press release regarding TSA Cares later today, as well as

making information about TSA Cares available on www.tsa.gov.  We will

provide you with the specific link to TSA Cares information when it becomes

active, as well as a link to the official press release.****

 

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We urge you to spread the word about TSA Cares so that those you represent

have access to information about screening that is specific to their

disabilities or medical conditions.  As always, the staff from the Office

of Disability Policy and Outreach will be available to you to assist with

disseminating information about TSA Cares.****

 

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Thank you for your continued participation and support.  We look forward to

improving the screening experience for passengers through TSA Cares. ****

 

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Sincerely, ****

 

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Kimberly Walton, Special Counselor****

 

Transportation Security Administration****

 

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