[Nfbf-l] Confronting Discrimination at Mddonald's ... Once Again!

[Paul Martinez]

Thank you for sending another video, that we can all be able to see and hear. I congratulate you for standing up to the manager and the employees, we believe in educating the ignorant and the people that do not know about the ABA Law

Paul Martinez, Pres.
Florida Association of blind students 813 390 5720
Paul09ms at gmail.com
Sent from my iPhone

> On Jul 12, 2014, at 3:25 PM, Marion Gwizdala via Nfbf-l <nfbf-l at nfbnet.org> wrote:
> 
> Dear All,
> 
>                Some of you were unable to access the video, so, thanks to a
> fellow Federationist who posted it to his YouTube channel, here it is to
> view!I have also included a brief narrative from merry that will offer a
> little more background before the link.
> 
> 
> 
> 
> 
> Fraternaly yours,
> 
> 
> 
> Marion Gwizdala, President
> 
> National Association of Guide Dog Users Inc.
> 
> National Federation of the Blind
> 
> (813) 626-2789
> 
> (888) 624-3841 (Hotline)
> 
> President at nagdu.org
> 
> http://www.nagdu.org
> 
> 
> 
> High expectations create unlimited potential for the blind!
> 
> 
> 
> 
> 
> Well before everyone views the video I will give a brief description of what
> happened before the video was taken.
> 
> 
> 
> Marion and I walked into our local McDonalds- we have been in this
> restaurant hundreds of times.  I have lived in this area off and on since
> 
> 1988 and permanent residence since 1997.  Marion and I bought our house here
> in 2003. This area is great for pedestrians because it has  some stores and
> restaurants within walking distance - perfect for our lifestyle.  
> 
> Continuing on...
> 
> We stood together in the lobby waiting for an available cashier for a few
> minutes.  When we approached the counter a  young man came from the back of
> the restaurant and stated that the manager said no dogs allowed. We shared
> these were service dogs and the cashier stated it as well.  I then asked to
> speak with his manager, he replied that his manager did not speak English.
> 
> I was actually dumbfounded by this.  Ordered our food and got our drinks and
> sat down to eat.
> 
> 
> 
> As we ate we discussed with each other that we needed to educate the manager
> before we left and video this interaction.  We were going to ask for a
> translater.  We video recorded  an introduction before moving towards the
> counter area.  As we began to move toward the counter area the manager
> approached us.
> 
> 
> 
> Now some thoughts before we spoke to her.  Yes our neighborhood has a great
> deal of Hispanic speaking individuals, our local Latin American Grocery
> store has the best and cheapest Cuban sandwiches. Back to topic:  As we
> discussed over our meal although there is a great deal of Hispanic speaking
> individuals in our neighborhood there is more of  a percentage of English
> speaking people.  It did not make sense to us that McDonalds would put a
> manager in a restaurant that does not speak English well.  The video will
> show that the manager still claims she speaks little English.  After the
> recording, our cashier was in the lobby taking a break and I asked her if
> the manager spoke English she stated she did.  Unfortunately, as the video
> will demonstrate that the manager took no responsibility for her employees
> actions and basically threw them under the bus.
> 
> 
> 
> We have worked in the past with this McDonalds to do local events and have
> contacted an authority within the Corporation.  I am sure we will hear from
> him on Monday.  He can view the video as well.
> 
> 
> 
> I was a restaurant manager in 1984 and if something liked this occurred in
> my store; I would have been at my customer's table while they were eating,
> took their receipt, reimbursed them their money, gave them tickets for free
> meals on their next visit,and  I would have told them my employees were
> wrong in their behavior and I would train them appropriately.  This manager
> did none of these things and only appeared to have her employees do her
> dirty work and then be deceitful in the area of communicating with us.
> Apologies are not well received when they don't appear genuine! Now for the
> video!
> 
> 
> 
> http://youtu.be/kePK2vedOog
> 
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