[Nfbf-l] Need Some Resource Help

[Tinetta Cooper]

Hello Judy and all,

 

I was using a glucose meter from Diabetic Supply, but they switched me to CareMark recently. I don’t know if CareMark has a meter that will work for someone who is hard of hearing though. The best thing to do is go to www.caremark.com and follow the hyperlinks for contact info. I believe CareMark is affiliated with CVS.

 

Hope this helps,

 

Tinetta

 

From: Nfbf-l [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Judith Hamilton via Nfbf-l
Sent: Sunday, May 24, 2015 2:10 PM
To: Leadership List; NFBF LISTSERVE
Cc: Judith Hamilton
Subject: [Nfbf-l] Need Some Resource Help

 

Good Afternoon:

A member called the other day with a question that possibly someone might have an answer  or a reference.

 

She asked about the ADA and what is a reasonable accommodation. She has been having difficulty with her current diabetic glucose meter. She is completely blind and has severe hearing loss issues. She is having difficulty understanding the voice on the meter. She ordered another meter from a company, I believe is called Med Care Diabetic Supplies. It is called an OMNI. She has inquired of the company about obtaining the product manual in an accessible format. The company told her the manual is Online, however, she does not have a computer and if she did, she has no financial resources for accessible technology or INTERNET Provider fees. In addition, computer training and JAWS training is only available in the Gainesville area if you are seeking employment. She lost any Email access she had over the phone a while back when the company stopped the service. She reads Braille and has a CD player. She is a Senior. She inquired of the diabetic supplier  if they were familiar with the Americans With Disabilites Act and didn't they have to provide the instructions in an accessible format? They replied that the ONLINE format was in compliance with the ADA. She did try to go higher in rank on the call with the same response. Medicare is paying for this meter, I believe. I suggested that after the holiday, she might contact our local center for independent living for a contact reference and they also have a staff member that is deaf or hard of hearing. Does anyone have any suggestions?  Thank you so much.

Sincerely,

Judy