[NFBF-L] Spectrum Rebate

Fri Jul 12 16:42:39 UTC 2019

I am getting the boxes Monday morning. Call Spectrum, (855)222-0102 and ask for someone in Video Repair or say that from the main menu.  I spoke with a very nice person named Destiny.  She said most of the people in video repair are accessibility trained and know what we are talking about when we ask for the accessible set top box.  There are several types, depending if you want a DVR or not.  I am getting a box for each of my two TV's.  I am very excited about it.  Hope this information helps.

Sherri

-----Original Message-----
From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Tom Moore via NFBF-L
Sent: Wednesday, July 10, 2019 9:46 AM
To: 'NFB of Florida Internet Mailing List' <nfbf-l at nfbnet.org>
Cc: Tom Moore <tommym2006 at gmail.com>
Subject: Re: [NFBF-L] Spectrum Rebate

Morning all,
Last week I called the number listed in the e-mail and I did get a return call back from the person who is handling this from the Fcb prospective.
I forget her name, but here are some observations I made.
She was kind to me on the phone and stated that Spectrum is working on this project out of one of their CO offices and this process has not been rolled out nationally to their customer base as of yet.
I asked about the specifics of the offering to find out what we will actually be getting as customers from a technical prospective and she was unable to give me any information as she herself is not a Spectrum customer.
So as of this point we do not know if we are just getting a talking regular box or if this box will have dvr functionality.
When it comes to cable if we still want an accessible dvr our best option right now is Tivo if you are a Spectrum customer until someone tells us differently.

Thanks,
Tom

-----Original Message-----
From: NFBF-L <nfbf-l-bounces at nfbnet.org> On Behalf Of Kathy Davis via NFBF-L
Sent: Tuesday, July 09, 2019 5:37 PM
To: 'NFB of Florida Internet Mailing List' <nfbf-l at nfbnet.org>
Cc: Kathy Davis <kdavisnfbf at cfl.rr.com>
Subject: Re: [NFBF-L] Spectrum Rebate

I too have this problem and I am hoping that someone on the list knows how to connect with the correct Spectrum personnel so that we know our emails containing the requested information for the rebate and the new box for the blind and visually impaired was received. It isn't cool not to receive some sort of reply confirming that our information was received by Spectrum. 

Kathy Davis

-----Original Message-----
From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Sherri via NFBF-L
Sent: Saturday, July 6, 2019 7:57 PM
To: 'NFB of Florida Internet Mailing List'
Cc: Sherri
Subject: Re: [NFBF-L] Spectrum Rebate

I have the same problem!

Sherri

-----Original Message-----
From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Tom Moore via NFBF-L
Sent: Tuesday, July 02, 2019 2:44 PM
To: 'NFB of Florida Internet Mailing List' <nfbf-l at nfbnet.org>; 'NFBF' <nfbf-leaders at nfbnet.org>
Cc: Tom Moore <tommym2006 at gmail.com>
Subject: Re: [NFBF-L] Spectrum Rebate

Hi,
I sent an e-mail with my account info as requested to the address in the below e-mail.
I have not heard anything back from this person in any way.
How do I know my request was received and will be processed?

Tom

-----Original Message-----
From: NFBF-L <nfbf-l-bounces at nfbnet.org> On Behalf Of DENISE VALKEMA via NFBF-L
Sent: Tuesday, July 02, 2019 12:25 PM
To: NFBF <nfbf-leaders at nfbnet.org>; NFBF <nfbf-l at nfbnet.org>
Cc: DENISE VALKEMA <valkemadenise at aol.com>
Subject: [NFBF-L] Spectrum Rebate

If you are qualified for the Spectrum rebate, your email requesting it must be sent by July 12, 2019. This is shared to help those of us who are blind and use Spectrum. 

Dear Spectrum customer:

We have been working with Spectrum on your behalf. Spectrum has worked diligently to improve the customer experience and in fact just launched their flagship accessibility solution for Guide Narration for their customers who are blind or visually impaired through their Spectrum Guide. The agreement reached with FLORIDA Council of the Blind and the Pinellas Council of the Blind with assistance from its member Access Ready Inc. will entitle current eligible Spectrum customers who are blind or visually impaired recipients to receive a fully accessible Spectrum Guide set top box, which will be installed by a qualified specially trained service technician, as well as receiving a monthly credit on Spectrum bills for a number of future months. 

Spectrum has a special offer for existing qualified Florida Spectrum customers and we would like to make sure you are included. This offer is only valid for Florida residents and dissemination of this notice should be limited accordingly. To qualify for this offer:

One must be a current Florida Spectrum customer for at least 6 months

Provide Account Billing Name

Member name of user who is visually impaired or blind if different from Billing Name

Account #

Address
This information must be sent by email to cablerebate2019 at gmail.com or by calling 800-267-4448 no later than Friday, July 12, 2019.
If you have questions concerning this, send an email to spectrum-guide-accessibility at charter.com

Respectfully,

Sheila Young, President
Florida Council of the Blind 

Denise Valkema, President  National Federation of the Blind of Florida
(305)972-8529
president at nfbflorida.org
www.nfbflorida.org
Follow us @nfbflorida
You can live the life you want.
The National Federation of the Blind is a community of members and friends who believe in the hopes and dreams of the nation’s blind. Every day we work together to help blind people live the lives they want.
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