[NFBF-L] FW: [The Conduit] FW: [Ccb-presidents] FW: [Leadership] Article: Social Security Change in Notice Policy Could Affect Visually Impaired

Wed Aug 11 14:18:41 UTC 2021

Thank you. This makes any person of any age, but especially those who can
not keep up with technology changes, want to throw their hands up in
complete frustration.
Kind Regards,
Judy Hamilton

On Tue, Aug 10, 2021 at 8:28 PM Kaye via NFBF-L <nfbf-l at nfbnet.org> wrote:

> I got this article from another list I am on and thought it might be
> interesting information for some.
> Note, after a little research, I found that if you do not have a "My SSA"
> account, your notices will not change, but if you do, check this out.
>
>
> Social Security Change in Notice Policy Could Affect Visually Impaired
>
>
> Renewed opt-in needed for many to keep getting mailed notices in formats
> like large print and braille
>
> Article Link:
> https://www.aarp.org/retirement/social-security/info-2021/blind-beneficiaries-special-notice-option-change.html
>
>
>
> Many of the hundreds of thousands of Americans with vision loss <
> https://www.aarp.org/health/conditions-treatments/info-2020/causes-of-blindness.html>
> who receive specially formatted notices from the Social Security
> Administration (SSA) will stop getting them this summer unless they act now
> to continue this service.
>
> For more than a decade, the SSA has offered visually impaired
> beneficiaries special notice options (SNO) to receive communications in
> formats such as large print, braille and CD. Even those who chose, via
> online My Social Security accounts <
> https://www.aarp.org/retirement/social-security/questions-answers/what-is-my-social-security/>
> , to no longer get printed letters from the SSA could still receive special
> notices in their chosen format, along with an online message.
>
> Starting Aug. 14, these Americans will get only the online version of SSA
> messages unless they or someone assisting them logs in to their account and
> opts in for paper mailings. Those who do so will continue receiving special
> notices in their preferred format as well as online notices in the Message
> Center of their My Social Security account.
>
> The SSA says the change reflects how most My Social Security users want to
> receive official communication.
>
> "The agency began planning for this initiative several years ago, as it
> aligns with our agency strategic plan as well as customer preference,” SSA
> spokeswoman Nicole Tiggemann explained in an email.
>
> "This change does have the potential to save some money for the agency,
> but we expect minimal savings in the short term,” she said. “The focus is
> on customizable service-delivery options."
>
>
>
>
> Experts: Change is ‘concerning'
>
>
> About a half million people use special notice options, according to data
> from the SSA. More than 388,000 do so in large print. Nearly 47,000 have
> opted for a phone call, about 27,500 for a certified letter, 23,000 for a
> data or audio CD, and about 11,700 for braille communications.
>
> Tiggemann said the SSA sent messages to My Social Security users on June
> 14 “that explained that we will no longer provide SNO format notices for
> notices available online to our customers who opted out of paper notices.”
> The agency followed up two weeks later, she said, with “certified mail
> notices, in the SNO format,” to make sure affected recipients got the word.
>
> Some people with vision loss can use assistive technology products <
> https://www.aarp.org/health/conditions-treatments/info-2021/low-vision-technology.html>
> such as specialized magnifiers, electronic braille notetakers and
> screen-reading software. Others may rely on friends or family to help them
> create and use a My Social Security account.
>
> Even so, requiring the visually impaired to take steps online to avoid
> being dropped from the SNO list is “a little concerning,” says Phil Armour,
> a labor economist who studies Social Security and disability insurance <
> https://www.aarp.org/retirement/social-security/questions-answers/apply-for-ss-disability/>
> .
>
> "As the pandemic has shown, not everybody has internet or is internet
> savvy or has reliable internet,” says Armour, a professor of policy
> analysis at Pardee RAND Graduate School in Santa Monica, California.
>
> Clark Rachfal, director of advocacy and governmental affairs at the
> Alexandria, Virginia–based American Council of the Blind, also calls the
> shift “concerning” and potentially “confusing” for visually impaired
> beneficiaries.
>
> "As individuals age they are more likely to develop a disability,
> including age-related vision loss,” he says. “This change has the potential
> as something to impact millions of Americans.”
>
> The nonprofit American Foundation for the Blind estimates that about 32
> million American adults, including 9.2 million age 65 or older, experience
> significant vision loss, based on 2018 data from the National Center for
> Health Statistics.
>
>
>
>
> How to Set Up Special Notices
>
>
> If you do not get special notices and want to start, log in to your My
> Social Security account and open the Preferences page. Click the Request a
> Special Notice Option link in the blue information box at the bottom of the
> page and choose one of these communication methods:
>
> *       Standard print notice by first-class mail
> *       Standard print notice by certified mail
> *       Standard print notice by first-class mail, with a follow-up phone
> call
> *       Standard print and braille notices by first-class mail
> *       Standard print and large-print (18-point font) notices by
> first-class mail
> *       Standard print notice and Microsoft Word file of text on a data
> CD, by first-class mail
> *       Standard print notice and voice recording of the text on audio CD,
> by first-class mail
>
>
>
>
> Lawsuit expanded options
>
>
> The American Council of the Blind filed a class-action suit against the
> SSA in 2005, charging that the agency was denying visually impaired people
> equal access to benefits and programs by failing to provide them with
> broader communication options.
>
> "Someone would receive in standard small print a letter from Social
> Security saying they had 30 days to respond but be unable to read or
> complete the information request and their benefits would be terminated,”
> Rachfal said.
>
> Before that case, notice options for visually impaired beneficiaries
> included certified and first-class mail and phone calls. After a federal
> judge ruled for the plaintiffs in 2009, the SSA added specialized formats
> such as large print, braille and CDs.
>
> Noting the cost savings from potentially reducing SNO mailings, Rachfal
> says it is “laudable to eliminate waste,” but the SSA “should do it in a
> manner that does not diminish service."
>
> Armour says he's “seen movements in the opposite direction, where
> [government] agencies have been trying to think about ways of getting the
> news out.” He cites Internal Revenue Service efforts to notify taxpayers
> who lack health insurance about Affordable Care Act coverage options.
>
> The SSA has conducted similarly targeted outreach in other areas. For
> example, since late last year the agency has been sending notices to those
> receiving Social Security benefits who may also qualify for Supplemental
> Security Income <
> https://www.aarp.org/retirement/social-security/questions-answers/what-is-ssi/>
> , an SSA-administered program that provides cash assistance to older,
> disabled and blind people with low income.
>
> "Making it more difficult to find out about and apply for disability
> benefits really does screen out people,” Armour says. “It tends to
> disproportionately screen out those most likely to qualify for benefits."
>
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