[NFBF-L] Jordash

Thu Mar 17 17:04:37 UTC 2022

Perhaps there is a problem with Google Maps?  This is not the first time I’ve heard of this happening with google  maps messing up an address.  

From: NFBF-L <nfbf-l-bounces at nfbnet.org> On Behalf Of Michael Russillo via NFBF-L
Sent: Thursday, March 17, 2022 9:00 AM
To: PLipovsky via NFBF-L <nfbf-l at nfbnet.org>
Cc: Michael Russillo <plrussillo at comcast.net>
Subject: Re: [NFBF-L] Jordash

Hi; already deleted the account; then re-created it with another email address, and put my correct address in the right field, but it still came out as "Apt. C5" not A10" as it should have been.  When I asked them they said Google Maps made that mistake.  If that's the way they are, probably best not to use them; in fact, a boycott might be in order; unless we can talk to customer support people who are in the good old US of A, not in some far-flung part of the world; just my 2 cents.

On 3/17/2022 8:49 AM, PLipovsky via NFBF-L wrote:

Interesting.

If they can’t seem to change the apartment number, which I’m not sure why they shouldn’t be able to as that seems to be a rather minor change, perhaps you need to have them delete you out of the system completely, and then put you back in again?

From: NFBF-L  <mailto:nfbf-l-bounces at nfbnet.org> <nfbf-l-bounces at nfbnet.org> On Behalf Of Michael Russillo via NFBF-L
Sent: Monday, March 14, 2022 10:16 PM
To: PLipovsky via NFBF-L  <mailto:nfbf-l at nfbnet.org> <nfbf-l at nfbnet.org>
Cc: Michael Russillo  <mailto:plrussillo at comcast.net> <plrussillo at comcast.net>
Subject: Re: [NFBF-L] Jordash

Hello, Patricia, Peter Russillo in Stuart, Florida; I used that Door-dash number because I noticed my delivery address I gave when I set up the account was a different apartment than the one I know I typed in; it said Apt. C-5 when it should have been A-10; the customer support people I talked to were not able to correct the address, so when I did order, I asked them to tell the dasher not to go to Apt. C-5 but to A-10, where I live.  When trying to fix the address online on my desktop computer, I was unable to make it correct; a customer support person told me Google Maps got the address wront--just one way to pass the blame to somebody; the support person was unable to correct the mistake also; has anyone else using Door-Dash encountered a problem like the one described above?  If so who can we talk to there who is higher up than the customer support people (who most likely are offshore in some other country at a call center)?  My delivery address reads on the site:  Michael Russillo, 950 South Kanner Highway, Apt. C-5, Stuart, FL 34994; however it is followed by "Apt. A-10."  There's no way to delete the "C-5"; do you know of someone much higher up in the company (someone who's here in the USA)?  Thanks.

Yours truly, Peter Russillo

On 2/10/2022 6:09 PM, PLipovsky via NFBF-L wrote:

FYI

If anyone is having problems placing an order with Doordash, If you call them at 1-855-300-8985, they'll help you put in your order. 

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