<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-size: 18px;color: #000000;font-family: Times New Roman;"><P>Good Afternoon:</P>
<P>A member called the other day with a question that possibly someone might have an answer or a reference.</P>
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<P>She asked about the ADA and what is a reasonable accommodation. She has been having difficulty with her current diabetic glucose meter. She is completely blind and has severe hearing loss issues. She is having difficulty understanding the voice on the meter. She ordered another meter from a company, I believe is called Med Care Diabetic Supplies. It is called an OMNI. She has inquired of the company about obtaining the product manual in an accessible format. The company told her the manual is Online, however, she does not have a computer and if she did, she has no financial resources for accessible technology or INTERNET Provider fees. In addition, computer training and JAWS training is only available in the Gainesville area if you are seeking employment. She lost any Email access she had over the phone a while back when the company stopped the service. She reads Braille and has a CD player. She is a Senior. She inquired of the diabetic supplier if they were familiar with the Americans With Disabilites Act and didn't they have to provide the instructions in an accessible format? They replied that the ONLINE format was in compliance with the ADA. She did try to go higher in rank on the call with the same response. Medicare is paying for this meter, I believe. I suggested that after the holiday, she might contact our local center for independent living for a contact reference and they also have a staff member that is deaf or hard of hearing. Does anyone have any suggestions? Thank you so much.</P>
<P>Sincerely,</P>
<P>Judy<BR></P></div></body></html>