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--></style></head><body lang=EN-US link=blue vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'>Thank you for the update.<o:p></o:p></span></span></p><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'>I wish that all airlines are taking the same measures.<o:p></o:p></span></span></p><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'><o:p> </o:p></span></span></p><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'>Diana Oliveira<o:p></o:p></span></span></p><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'>NFBF Miami-Dade Chapter, secretary<o:p></o:p></span></span></p><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'>NFBF Legislative Committee, member<o:p></o:p></span></span></p><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'>NABS, member<o:p></o:p></span></span></p><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'>NFB Employment Committee, member<o:p></o:p></span></span></p><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'>(305)988-2713<o:p></o:p></span></span></p><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'>Dianaoliveira58@gmail.com<o:p></o:p></span></span></p><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'><o:p> </o:p></span></span></p><p class=MsoNormal>Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986">Mail</a> for Windows 10</p><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'><o:p> </o:p></span></span></p><div style='mso-element:para-border-div;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='border:none;padding:0in'><b>From: </b><a href="mailto:nfbf-l@nfbnet.org">PLipovsky via NFBF-L</a><br><b>Sent: </b>Monday, March 9, 2020 8:21 PM<br><b>To: </b><a href="mailto:fcb-l@acblists.org">fcb-l@acblists.org</a><br><b>Cc: </b><a href="mailto:plipovsky@cfl.rr.com">PLipovsky</a>; <a href="mailto:nfbf-l@nfbnet.org">nfbf-l@nfbnet.org</a><br><b>Subject: </b>[NFBF-L] FW: An update regarding Coronavirus (COVID-19)</p></div><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'><o:p> </o:p></span></span></p><p class=MsoNormal> </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>From: Southwest Airlines <SouthwestAirlines@iluv.southwest.com> </p><p class=MsoNormal>Sent: Monday, March 9, 2020 8:20 AM</p><p class=MsoNormal>To: plipovsky@cfl.rr.com</p><p class=MsoNormal>Subject: An update regarding Coronavirus (COVID-19)</p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>From our SVP and Chief Marketing Officer, Ryan Green. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> </p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf1&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309&p1=%40FYNShPfW5</p><p class=MsoNormal>ymJkU4CwF%2B3k1RXjoEiV4aEOfefXEkE5Pc%3D> View in web browser |</p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf2&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> View our</p><p class=MsoNormal>mobile site </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> </p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf3&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> </p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf4&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> AIR |</p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf5&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> HOTEL |</p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf6&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> CAR |</p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf7&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> VACATIONS |</p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf8&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> RAPID REWARDS®</p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>A message from our SVP and Chief Marketing Officer, Ryan Green </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>To our valued Customers, </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>There is no higher priority to our entire Southwest Family than the Safety</p><p class=MsoNormal>of our Customers and Employees. We are in close communication with medical</p><p class=MsoNormal>professionals, the Centers for Disease Control (CDC), the World Health</p><p class=MsoNormal>Organization (WHO), government agencies, and internal teams to stay on top</p><p class=MsoNormal>of this evolving situation. According to the most recent information from</p><p class=MsoNormal>the CDC, for most people, the immediate risk of being exposed to the virus</p><p class=MsoNormal>that causes COVID-19 is thought to be low. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We want you to feel confident when traveling with Southwest Airlines. As a</p><p class=MsoNormal>result, we have enhanced some of our cleaning procedures in the interest of</p><p class=MsoNormal>our Customers' and Employees' health and safety. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Aircraft Cleaning: We spend between 6-7 hours cleaning each aircraft every</p><p class=MsoNormal>night, and, as of March 4, 2020, we have enhanced our overnight cleaning</p><p class=MsoNormal>procedures. Typically, we use an EPA approved, hospital-grade disinfectant</p><p class=MsoNormal>in the lavatories and an interior cleaner in the cabin. Now, we are</p><p class=MsoNormal>expanding the use of the hospital-grade disinfectant throughout the</p><p class=MsoNormal>aircraft, and it will be used in the cabin, on elements in the flight deck,</p><p class=MsoNormal>and in the lavatory. This goes beyond the standard CDC guidelines. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Also, we equip each of our aircraft with a HEPA (High Efficiency Particulate</p><p class=MsoNormal>Air) filter, which filters out recirculated air onboard each plane to remove</p><p class=MsoNormal>airborne particles. HEPA filters are also used in hospitals to provide</p><p class=MsoNormal>patients with clean air. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>To learn more about our enhanced aircraft cleaning procedures,</p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf9&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> visit our blog</p><p class=MsoNormal>for a detailed overview, along with a video and photos of the process. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>In addition, I want to take a moment to remind Customers of our flexible</p><p class=MsoNormal>policies. These policies have always been in place at Southwest Airlines and</p><p class=MsoNormal>provide our Customers peace of mind every day. We never charge Customers a</p><p class=MsoNormal>fee to change or cancel (though fare differences might apply) their flights.</p><p class=MsoNormal>If your plans change or if you decide to postpone your travel, the funds</p><p class=MsoNormal>used to pay for your flight can be applied to future travel as long as you</p><p class=MsoNormal>cancel your reservation at least 10 minutes prior to the scheduled</p><p class=MsoNormal>departure. The funds are valid for future travel up to one year from the</p><p class=MsoNormal>original purchase date and must be used by the individual named on the</p><p class=MsoNormal>ticket. Hopefully, these policies provide comfort to all of our Customers</p><p class=MsoNormal>that they can book travel on Southwest as normal, and, if the circumstances</p><p class=MsoNormal>change in the future, they can alter their plans without the penalty of a</p><p class=MsoNormal>fee. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Rest assured, we are monitoring this developing situation closely, staying</p><p class=MsoNormal>in regular contact with federal agencies, health organizations, and other</p><p class=MsoNormal>experts. We've developed a host of resources to keep you informed and</p><p class=MsoNormal>updated along the way, including our Travel Advisory on</p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bfa&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> southwest.com</p><p class=MsoNormal>and our Company blog, and we'll continue to post updates as this situation</p><p class=MsoNormal>evolves. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you for your patience and trust in Southwest Airlines. We are prepared</p><p class=MsoNormal>to navigate through these challenging circumstances with your safety and</p><p class=MsoNormal>confidence in Southwest Airlines at the forefront of everything we do. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We look forward to seeing you onboard soon, </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Ryan Green </p><p class=MsoNormal>SVP & Chief Marketing Officer </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> </p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bfb&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> Southwest.com®</p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> </p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bfc&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> Privacy </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> </p><p class=MsoNormal><https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bfd&RR_NUMBER=0&R</p><p class=MsoNormal>SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2</p><p class=MsoNormal>04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> Southwest</p><p class=MsoNormal>Experience </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Cualquier información publicitaria, promocional o de mercadotecnia contenida</p><p class=MsoNormal>en este correo electrónico solo será efectiva y únicamente será aplicable en</p><p class=MsoNormal>los Estados Unidos de América. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This is a post-only mailing from Southwest Airlines. Please do not attempt</p><p class=MsoNormal>to reply to this message. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Southwest Airlines </p><p class=MsoNormal>2702 Love Field Drive </p><p class=MsoNormal>Dallas, TX 75235 </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This e-mail was sent to: plipovsky@cfl.rr.com </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>© Copyright 2020 Southwest Airlines Co. All Rights Reserved. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span class=DefaultFontHxMailStyle><span style='font-size:12.0pt'><o:p> </o:p></span></span></p></div></body></html>