[NFBF-Miami-Dade] Fwd: [Nfbnet-members-list] Airline Industry Secret Shopper

[Jorge Hernandez]

Thank you

Jorge Hernandez 

Begin forwarded message:

> From: NAGDU President via NFBNet-Members-List <nfbnet-members-list at nfbnet.org>
> Date: September 14, 2018 at 11:34:59 PM EDT
> To: nfbnet-members-list at nfbnet.org
> Subject: [Nfbnet-members-list] Airline Industry Secret Shopper
> Reply-To: NAGDU President <blind411 at verizon.net>
> 
> 
> Please circulate the following message as widely as appropriate.
> 
> 
> Dear All,
> 
>                The National Federation of the Blind, through its special interest division the National Association of Guide Dog Users is continuing its efforts to ensure that disabled airline passengers who choose to use service animals are treated equitably and respectfully. To this end, we have met with a number of airline executives and with Blane Workie, Assistant General Counsel in the Office of Aviation and Enforcement Proceedings in the Department of Transportation.
> 
>                Representatives of the National Federation of the Blind and the National Association of Guide Dog Users will be meeting with upper management of Delta for our third quarterly meeting to assess how well they are fulfilling the terms of our agreements and complying with the Air Carrier Access Act. Specifically, we would like to assess how informed their Disability Customer Service Representatives know Delta's policies concerning the carriage of service animals in the aircraft cabin and their ability to communicate these policies to their customers.
> 
> We are seeking individuals willing to help us with our assessment by calling Delta's disability customer service line and ask some specific questions. So that our assessments are valid and reliable, we would like to discuss this initiative with those willing to make one call and send a written narrative of the call. If you are interested in helpin out with this effort, please join us for this meeting.
> 
> When Sunday September 16, 2018
> When: 8:00 p.m. Eastern (7:00 p.m. Central; 6:00 p.m. Mountain; & 5:00 p.m. Pacific)
> Call-in Number: 641-715-3300
> Participant Code: 560908#
> 
> We look forward to gathering some great information to help make our work more effective. If you have any questions, please do not hesitate to ask on this list or send me an email directly to
> 
> <mailto:President at NAGDU.ORG>President at NAGDU.ORG
> 
> Fraternally yours,
> Marion Gwizdala
> 
> Marion Gwizdala, President
> National Association of Guide Dog Users Inc. (NAGDU)
> National Federation of the Blind
> (813) 626-2789
> President at NAGDU.ORG
> <http://nagdu.org/>Visit our website
> <http://twitter.com/nagdu>Follow us on Twitter
> The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise expectations because low expectations create barriers between blind  people and our dreams. You can live the life you want! Blindness is not what holds you back.
> 
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