[NFBF-Tampa] TV Adaptations for Blind and Visually Impaired

Thu Feb 11 02:19:24 UTC 2021

Hello NFB members who are Spectrum Customers, 

At the last meeting of the NFBF Seniors Committee, we heard from Peter and others who work for the Accessibility department of Spectrum. We asked Petr to send a list of the resources that are available to Spectrum’s blind and visually impaired cable customers. Here is the letter he sent us back, along with the attachment containing additional information. 

___________________

Gloria, Dan and Jim, thank you for inviting us to join the NFB seniors group yesterday. We enjoyed getting to know all of you and sharing our updates around the latest for Spectrum Accessibility. Below is some helpful information that I promised to send over to you, and that you can share with the rest of the group.

Here is the link to the ACB audio description project page for latest information on currently available DVS:

https://www.google.com/url?q=http://bit.ly/adptv <https://www.google.com/url?q=http://bit.ly/adptv&sa=D&ust=1527100071148000> &sa=D&ust=1527100071148000

Here is the phone number for the Spectrum call center that handles accessibility calls:

1-844-762-1301

I also mentioned a few shortcuts with the new Spectrum remote that comes with the latest Spectrum cable box:

The remote has an accessibility options button which is a square button located just above the number “1” key.

Press the “options” button followed by the number “2” key to turn Guide Narration on and off.

Press the “options” button, followed by the number “3” key to turn audio description on and off. This one is very useful to avoid the Spanish when DVS is not available.

Additionally, I am attaching a document that outlines all of our products that we covered on the call. Please let me know if you have any questions.

Thank you

Petr Kucheryavyy | Sr. Manager 

Accessibility Center of Excellence

Desk: 720.536.9223 | Mobile: 720.765.6346

6360 S. Fiddlers Green Cir. Denver, CO. 80111

From: Gloria Mills Hicks < <mailto:glorianfbf at gmail.com> glorianfbf at gmail.com>
Date: Thursday, February 4, 2021 at 12:45 PM
To: "Bullington, Patty P" < <mailto:patty.bullington at charter.com> patty.bullington at charter.com>
Cc: Jim Lovell < <mailto:jdolphin at tampabay.rr.com> jdolphin at tampabay.rr.com>, "Sweet, John J" < <mailto:John.Sweet at charter.com> John.Sweet at charter.com>, dan hicks < <mailto:danjhicks at gmail.com> danjhicks at gmail.com>, "Kucheryavyy, Petr P" < <mailto:Petr.Kucheryavyy at charter.com> Petr.Kucheryavyy at charter.com>, "Raymond, Steven P" < <mailto:Steven.Raymond at charter.com> Steven.Raymond at charter.com>
Subject: [EXTERNAL] Senior Concerns Meeting for February - TV Adaptations for Blind and Visually Impaired

CAUTION: The e-mail below is from an external source. Please exercise caution before opening attachments, clicking links, or following guidance. 

Here is the attachment:

Meeting Diverse Customer Needs

Products & Services: Accessibility

Spectrum Access App

Provides entertainment options with audio description and closed captioning with 500+ titles available. Available on iOS and Android.

Spectrum Guide with Guide Narration

Uses speech output to list show titles, times and descriptions. Enables users to navigate with the directional pad on a dedicated remote.

Spectrum Mobile App

Gives customers the ability to view or pay their mobile bill as well as viewing and managing data for their cellular lines. Designed to be compatible with mobile accessibility features on iOS and Android.

Spectrum News App

Provides accessible hyperlocal news and weather information that can be accessed with assistive technology on iOS and Android.

Spectrum TV on Apple TV

Allows customers to stream and manage TV content, including the guide with assistive technology such as Voice Over.

Spectrum TV mobile App

Allows customers to stream and manage live, on demand or recorded content using accessibility features available through IOS and Android. These include text-to-speech features like Voiceover and Google Talkback.

My Spectrum mobile App

Gives customers access to account management tools, including the ability to pay their bill, set up, manage or troubleshoot their network, or get support. Designed with compatibility for IOS and Android accessibility features.

Spectrum.net

Simplifies account management via a website that is widely compliant with Web Content Accessibility Guidelines (WCAG 2.0 A/AA), and is compatible with common screen readers and magnifiers.

Spectrum - Remote Overlay

Helps customers and seniors with vision impairments by only exposing buttons that are essential to the Spectrum video experience.

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