[NFBF-Tampa] To NFB, TAMPA chapter list

[Ineko Gary]

Gm hi

Yesterday morning, I had a bad experience with Hart plus. I will explain.

I was standing downstairs at my old building. And my heart plus pick up time was between 9 o’clock and 930 and how about they did not come until 940 after the window closed. So I was already mad at there.

Now, as we were standing outside, there’s a street that runs into Monroe. So Frisco saw the van on. Frisco stood up and he was rocking his body side to side and I can feel the vibration of him whining letting me know mom there’s the van.

So I used in caption for people who are deaf in heart of hearing. So as I was on the phone, Customer Service named Lisa. I had let her know Frisco saw the Hart plus van coming down the road that runs into Monroe. And I said instead of the van, turning slight to the right and then to the left to get into my parking lot

The driver turned left the wrong way as I told Lisa.

So I explained to Lisa at customer service HEALTH ticket to me. I said when you on the street that runs into Monroe you will make a slight right and then a slight left into the parking lot.

So she told dispatch. And dispatch told the driver. And three or four times the driver yes, came down the road that ran into Monroe and kept turning to the left.

I told Lisa she keeps turning left three times and I’m standing outside in front of my old building waiting for her in a bright tank top dress.

Lisa told me dispatch told her the same thing three or four times which way to come get me. Lisa said she just is not listening on which way to go. Because it has on my manifest which way to come get me when she hits it tells you when you hit Monroe turn right and then turn left into the parking lot.

So they put me as a no-show because the driver didn’t follow the directions. And I told Lisa if it’s a new driver, that’s no excuse. Because I had a few new drivers that yes they would turn left, but then when I called and it was in the other parking lot. I explain when you come out the first parking lot on Monroe turn left come straight down and then turn left again into my parking lot and they all did that.

But this driver, she did not listen to dispatch because of her, not listening and I was standing outside because Lisa knew that I was outside. They still gave me a no-show.

So I asked Lisa is there a yellow cab with Hart plus that I can take and if she didn’t mind setting it up, she said sure hold

So next thing, I know it was Uber that they set up. So the guy was at the basketball courts across the street.

No, he Spanish, but I gave him directions how to get to me I told him to come and when you run into the road that run into Boulevard you turn right and then turn left on arch first left on Monroe second parking lot in the back you will turn left come around and you will see the mailboxes

But he told me his wife is severe allergies to Guide Dogs with her face and body swells up really bad

So he was nice enough and waited at the mailbox and I brought Frisco back home and went back downstairs which is my cane. He took me to the bank and I asked how much he says oh no charge he told me he thinks because of Hart’s mistake of the driver they pay for it.

So Lisa put in the dispute. And I had got an email and then there was a link I clicked on and told what happened and that it’s not my fault that is the driver’s fault.

And I just got email this morning saying that they canceled my no-show because they saw it was not my fault

I said thank you Jehovah for helping me fight this battle and I won and they remove the no-show because it was not my fault. It was the driver’s fault for not listening to directions.

So I wanted to let everybody know in case this happens to you fight like I did and don’t give up your fight until you win like I did.

May everyone have a great and blessed day today and sending my love to everyone

Sent from my iPhone